Service Desk Agent Finnish Speaker
3 semanas atrás
We are seeking a highly skilled Service Desk Agent Finnish Speaker to join our team at HCLTech. As a Service Desk Agent, you will be the first point of contact for our Finnish-speaking stakeholders, providing exceptional customer support and technical assistance.
Key Responsibilities:- Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
- Liaise with diverse Helpdesks, product partners, and Quality Engineering teams to ensure seamless stakeholder experience.
- Coordinate regular calls with clients for refills and upgrades to product accessories.
- Process client-generated and internally generated service request tickets within specified delivery times.
- Provide administrative support to certify client details and update incorrect information in our stakeholder's client database.
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year's experience in a Customer Support or client-facing role, preferably in a multinational environment
- Closed familiarity with Computers and Digital Network configurations
- Advanced level working knowledge of the Microsoft Office Suite
- Adaptable to working alongside the time zone and calendar of local stakeholders
- Required Language Thresholds: Finnish (C2: Native-Level Fluency) English (B2: Independent User Level)
- Permanent contract
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday, day shifts
- Hybrid, 1 week at the office and 1 week home
- Meal allowance on card/voucher
- Career progression opportunities
- Parenthood program
- Equality & Opportunity for All
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