Service Desk Agent Finnish Speaker

3 semanas atrás


Lisboa, Lisboa, Portugal HCLTech Tempo inteiro
Job Title: Service Desk Agent Finnish Speaker

We are seeking a highly skilled Service Desk Agent Finnish Speaker to join our team at HCLTech. As a Service Desk Agent, you will be the first point of contact for our Finnish-speaking stakeholders, providing exceptional customer support and technical assistance.

Key Responsibilities:
  • Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
  • Liaise with diverse Helpdesks, product partners, and Quality Engineering teams to ensure seamless stakeholder experience.
  • Coordinate regular calls with clients for refills and upgrades to product accessories.
  • Process client-generated and internally generated service request tickets within specified delivery times.
  • Provide administrative support to certify client details and update incorrect information in our stakeholder's client database.
Requirements:
  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year's experience in a Customer Support or client-facing role, preferably in a multinational environment
  • Closed familiarity with Computers and Digital Network configurations
  • Advanced level working knowledge of the Microsoft Office Suite
  • Adaptable to working alongside the time zone and calendar of local stakeholders
  • Required Language Thresholds: Finnish (C2: Native-Level Fluency) English (B2: Independent User Level)
What We Offer:
  • Permanent contract
  • Private health and life insurance from day one in the company
  • Working hours: Monday to Friday, day shifts
  • Hybrid, 1 week at the office and 1 week home
  • Meal allowance on card/voucher
  • Career progression opportunities
  • Parenthood program
  • Equality & Opportunity for All


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