Front Desk Clerk
3 semanas atrás
Job Summary:
We are seeking a highly organized and detail-oriented Clerk-Front Desk to join our team at Sheraton Lisboa Hotel & Spa. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, processing all guest arrivals and departures, and ensuring a seamless and efficient check-in and check-out experience.
Key Responsibilities:
- Process all guest arrivals and departures, including room assignments and key distributions.
- Handle all types of payments, including cash, credit cards, and checks.
- Process all guest transactions, including charges and credits.
- Respond to guest inquiries and resolve any issues in a professional and courteous manner.
- Work closely with the housekeeping department to ensure rooms are clean and ready for guest arrival.
- Communicate with guests and visitors regarding hotel procedures and services.
- Provide information and directions to guests regarding local attractions and services.
- Prepare daily reports, including arrival and departure statistics, and review reports for accuracy.
- Balance and reconcile cash and credit transactions.
- Comply with all company policies and procedures, including security and confidentiality protocols.
Requirements:
- High school diploma or equivalent required.
- No prior experience required, but previous customer service experience is an asset.
- Ability to work in a fast-paced environment and multitask with ease.
- Excellent communication and interpersonal skills.
- Ability to work a variety of shifts, including evenings and weekends.
About Marriott International:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe that our employees' diverse perspectives, experiences, and backgrounds are key to our success and are essential to providing exceptional service to our guests.
About Sheraton:
Sheraton is a global hospitality brand that has been welcoming guests since 1937. We are a community of over 400 hotels worldwide, united by a passion for creating memorable experiences for our guests. Join us and become part of a global team that is dedicated to providing exceptional service and creating lasting memories for our guests.
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