Front Desk Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

Job Overview
As a Front Desk Representative, you will play a key role in ensuring exceptional guest experiences at Fairmont Singapore and Swissôtel The Stamford. This position involves assisting guests with check-in and checkout, as well as handling various cashiering duties. You will be responsible for efficiently assisting guests throughout their stay, addressing their queries, and providing guidance and suggestions to enhance their stay.

Key Responsibilities
• Assist guests with check-in and checkout, and other cashiering duties
• Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction, and give suggestions
• Handle guests' mails, messages, and answer phone calls
• Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet, and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters

Requirements
• Minimum 'O' Level education
• Read, Write, Speak English Fluently
• Read and Speak Mandarin Fluently
• Computer Knowledge, i.e., well-versed with Windows, Internet Explorer, and Word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well-groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e., caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills

About Accor
At Accor, we welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


  • Front Desk Representative

    4 semanas atrás


    Lisboa, Lisboa, Portugal The Central House Tempo inteiro

    Job Description:As a Front Desk Representative at The Central House, you will be responsible for maintaining a friendly and welcoming atmosphere for our guests. Your primary duties will include registering guests, assigning rooms, and resolving customer issues in a timely and efficient manner. You will also be responsible for promoting our services, building...


  • Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

    Company OverviewWe are Accor Hotels, a worldwide leader in hospitality with a commitment to diversity and inclusion. Our ambition is to attract, recruit, and promote diverse talent.About the RoleWe are seeking a Front Desk Representative to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional guest service,...

  • Front Desk Representative

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sheraton Hotels & Resorts Tempo inteiro

    Job Summary We are seeking a skilled and friendly Front Desk Representative to join our Sheraton Hotels & Resorts team. Key Responsibilities * Confirm reservations, assign rooms, and issue room keys to guests. * Process all payment types including room charges, cash, checks, debit, or credit. * Manage check-outs, resolving any late and disputed...


  • Lisboa, Lisboa, Portugal Huork Tempo inteiro

    Descrição do CargoAqui na Huork, estamos a procurar um profissional qualificado para ocupar o cargo de Assistente de Front Desk. Este é um excelente oportunidade para quem busca uma carreira em hotelaria e atendimento ao público.Sobre a EmpresaA Huork é uma empresa dinâmica e inovadora, com uma missão de fornecer serviços de excelência aos nossos...

  • Front Desk Associate

    4 semanas atrás


    Lisboa, Lisboa, Portugal Hostel Lisbon Dowtown Tempo inteiro

    We are seeking a highly organized and dynamic individual to join our award-winning team as a front desk associate. The ideal candidate will be able to multitask, handle pressure, and provide excellent customer service in a fast-paced environment.Key Responsibilities: Provide exceptional customer service to guests and staff Manage front desk operations,...


  • Lisboa, Lisboa, Portugal Huork Tempo inteiro

    Descrição do EmpregoO Gerente de Front Desk de Locação de Veículos da Huork trabalhará em um ambiente dinâmico e internacional, onde a atenção ao detalhe e a comunicação eficaz são fundamentais para o sucesso.Sobre a EmpresaA Huork é uma empresa líder no setor de locação de veículos, com uma forte presença no mercado português. Nossa...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    At Cross Border Talents, we are seeking a highly motivated Front Desk Sales and Business Development Representative to join our team in Lisbon, Portugal. This is an exciting opportunity to work in a fast-paced environment and contribute to the company's growth by converting leads into tangible business.About the RoleWe offer a competitive salary of...


  • Lisboa, Lisboa, Portugal The Central House Tempo inteiro

    Company Overview: The Central House prides itself on creating welcoming, fun and inspiring environments for our guests and team. Our unique culture is built upon globally minded, genuinely caring and friendly individuals who share an unquenchable passion for service.Job Description: We are seeking a Front Desk Associate to join our team in Lisboa for a...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Company Overview">We are a multinational organization that provides sales and customer service solutions to clients across the globe. Our team is comprised of talents from over 80 nationalities, and we take pride in our diverse and inclusive work environment.">Salary">The salary for this position ranges from 1,586.05€ gross/month to 1,221.55€...


  • Lisboa, Lisboa, Portugal Ridan, Lda Tempo inteiro

    Somos uma empresa nacional em expansão na área de hotelaria e turismo, localizada em Lisboa.**Avaliação do Candidato:**Nossa empresa está à procura de um profissional experiente para desempenhar o papel de Gerente de Front Desk, com base em nossa unidade em Lisboa. A posição envolve supervisionar a equipe de front desk e garantir que todos os...


  • Lisboa, Lisboa, Portugal The Central House Tempo inteiro

    Company OverviewThe Central House is a hospitality company that prides itself on creating welcoming, fun and inspiring environments for our guests and team. We believe in being a team of globally minded, genuinely caring and friendly individuals.We need a Front Desk Ambassador to join our team in Lisbon for a full-time job, 5 days a week.Job...

  • Front Desk Professional

    2 semanas atrás


    Lisboa, Lisboa, Portugal The Central House Tempo inteiro

    About Us:The Central House is a welcoming environment for our guests and team. We pride ourselves on being a globally minded, genuinely caring and friendly team.We are seeking a Front Desk Professional to join our team in Lisboa for a full-time position, 5 days a week.Maintain a friendly and courteous demeanor at all times.Use suggestive selling techniques...


  • Lisboa, Lisboa, Portugal Huork Tempo inteiro

    **Desenvolvimento da Carreira em Lisboa**A Huork está a procurar por um profissional qualificado para assumir o papel de Administrador de Front Desk. O salário anual estimado é de 25.000€, valor que pode variar consoante a experiência do candidato. Para esta posição, estamos a procura de alguém com:Experiência comprovada na função, com...


  • Lisboa, Lisboa, Portugal Huork Tempo inteiro

    Autoria e ResponsabilidadeO Recepcionista de Front Desk da Huork terá a responsabilidade de atender ao público, recebendo e orientando pessoas em geral. Pagamento e RemuneraçãoEstamos dispostos a oferecer um salário estimado mensal de 1.200 € para este cargo, que será calculado com base na experiência profissional e qualificação do candidato....

  • Front Desk Associate

    4 semanas atrás


    Lisboa, Lisboa, Portugal Sheraton Hotels & Resorts Tempo inteiro

    Job SummaryAs a Front Desk Associate at Sheraton Hotels & Resorts, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities Process guest check-ins...

  • Recepcionista de Front Desk

    2 semanas atrás


    Lisboa, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Descripción del Puesto: Estamos buscando un Recepcionista de Front Desk para unirse a nuestra equipo en Marriott International, Inc. El/la candidato ideal debe tener habilidades excepcionales para brindar servicio de alta calidad y ser capaz de trabajar en equipo para lograr los objetivos de la empresa.Responsabilidades:Recepción y Registro de...


  • Lisboa, Lisboa, Portugal Melia Hotels International Tempo inteiro

    Meliá Hotels International seeks an exceptional Executive Front Desk Manager to lead our front office operations and ensure unparalleled guest satisfaction. This is a unique opportunity to join a global family that offers unlimited growth and development opportunities.The successful candidate will be responsible for supervising and coordinating all front...

  • Front Office Representative

    4 semanas atrás


    Lisboa, Lisboa, Portugal Accor Hotels Tempo inteiro

    Front Office RepresentativeAccomplish a high level of customer satisfaction by providing exceptional service to guests and colleagues alike. Ensure seamless check-in and check-out processes, handle guest inquiries and resolve issues promptly. Collaborate with the front office team to maintain a clean and organized environment, adhering to hotel policies and...

  • Front Desk Associate

    3 semanas atrás


    Lisboa, Lisboa, Portugal Marriott Hotels Resorts Tempo inteiro

    Job SummaryAs a Front Desk Associate at Marriott Hotels Resorts, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities• Process...

  • Recepcionista de Front Desk

    4 semanas atrás


    Lisboa, Lisboa, Portugal Marriott International, Inc Tempo inteiro

    Descripción del Puesto: Buscamos un Recepcionista de Front Desk apasionado por brindar un servicio excepcional a nuestros huéspedes. En Marriott International, nos enfocamos en crear experiencias inolvidables para nuestros clientes, y estamos buscando a alguien que se una a nuestra misión de ser el punto de encuentro del mundo. Responsabilidades: *...