People Operations Specialist

Há 1 mês


Porto, Porto, Portugal Talkdesk 2 Tempo inteiro

At Talkdesk 2, we're a team of courageous innovators dedicated to redefining the customer experience. We're passionate about creating a better way to great experiences, and we're looking for a talented People Operations Specialist to join our global team. As a specialist, you'll be the first point of contact for employees and external stakeholders, providing support across a range of areas including onboarding and offboarding, payroll, benefits, compliance, policy, and our People systems. You'll play a critical role in helping us scale our functions and processes in line with our global workforce strategy.

Responsibilities:
  • Act as the first responder to frequently asked questions from employees relative to standard policies, benefits, hiring processes, and more.
  • Process personnel actions in Workday throughout the employee lifecycle, ensuring organizational compliance and efficiency.
  • Establish and maintain department records and reports in Workday, recommending new approaches and procedures to further efficiency, accuracy, and automation improvements.
  • Review tickets in Jira portal and respond, or identify next-level support or appropriate teams, ensuring a seamless transition for support.
  • Support and collaborate with other centers of excellence, such as Total Rewards, Payroll, Finance, and Talent.

We're a cloud contact center leader, recognized by influential research organizations like Gartner and Forrester. With a valuation of over $10 billion and a ranking of #16 on the Forbes Cloud 100 list, we're poised for transformational growth. Join us in accelerating our success in a new decade of innovation and excellence.



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