E-Commerce Operations Specialist
4 semanas atrás
Job Summary
As an E-Commerce Operations Specialist at Nexar, you will play a crucial role in ensuring the smooth functioning of our e-commerce operations. You will be responsible for managing online stores, maintaining data integrity, managing products and SKUs, and overseeing customer contracts and agreements. This role requires a proactive, organized, and detail-oriented individual who can multitask and prioritize effectively.
Key Responsibilities
Manage online stores: Regularly update and maintain Shopify, Recurly, and Stripe to ensure optimal performance, including permissions management and the dunning cycle; supplement with offline sales (manual orders) upon need.
Conduct platform audits: Regularly audit data to ensure integrity and accuracy across all platforms, and implement data backup and security measures.
Product and SKU management: Create and maintain plans, products, and SKUs, including using engineering web tools and keeping a comprehensive SKU database.
Shopify-specific tasks: Perform regular maintenance, manage discount codes, fulfillment locations, and update products as needed.
Support promotional campaigns: Work with the marketing team to create and manage promotional campaigns and ensure product listing accuracy.
Customer contracts management: Develop and manage procedures and databases for customer contracts, including non-payments and disputes.
HubSpot/Sales pipeline control: Process new contracts, review terms and conditions, and coordinate with logistics, finance, and support for service delivery.
Issue invoices: Notify relevant parties to ensure timely delivery of services and hardware, leading to accurate invoicing.
Requirements
Technical skills & qualifications: Proven experience in operations management in an e-commerce environment. Strong understanding of Shopify, Recurly, and Stripe, where relevant hands-on experience is preferred. Proficiency in product and SKU management. Experience with HubSpot or similar CRM tools.
People skills & traits: Excellent organizational and multitasking skills. Strong attention to detail and problem-solving abilities. Ability to work well independently and also as part of a team. Strong communication and interpersonal skills. Proficiency in English.
What We Offer
The chance to have a meaningful and positive impact on roads and cities' safety. Flexibility - in schedule, work location, benefits. Competitive compensation. A fast-paced work environment full of kind, smart, and highly driven people. Great professional and personal growth opportunities. Regular team-building events and well-being initiatives/facilities.
About Us
Nexar's mission is to create the technology that will make driving and cities better and safer. Nexar-powered dash cams enable new vision-based applications for better driving. When drivers pair Nexar-powered dash cams with the Nexar app, they join a network that powers new applications for driving and seeing the world.
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