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Account Specialist for Global Business Operations
Há 1 mês
Nestlé Business Services (NBS) is a leading provider of supply chain, financial, HR and marketing services to the Nestlé Group. We are a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement of processes worldwide.
We are looking for talented individuals who are eager to learn, team players, digitally-savvy and have an entrepreneurial mindset. The ideal candidate will be able to flourish in a fast-paced dynamic environment and add value to our business.
Job Description:
The main purpose of this role is to facilitate effective communication between business categories and operational teams, drive CRM project progress and capture forecasts to support campaign roll-outs. Additionally, the job involves coordinating engagement, onboarding and training sessions, collecting feedback for continuous improvement and serving as the single point of contact for IMS CRM Services.
A Day in the Life:
- Gather information from business categories and keep operational teams informed on scope of work, timings, volumes and brand guidelines.
- Support defining and setting up efficient ways of working between business categories and CRM Services' internal and external partners.
- Create and monitor CRM project progress.
- Capture forecasts to CRM Services' internal and external partners.
- Drive operational roll-out/localization of global and local CRM projects to markets, liaising with internal and external partners and/or markets.
- Schedule and conduct CRM Services engagement, onboarding and training sessions with Centralized Category/Brand teams and/or Markets.
- Be the single point of contact for IMS CRM Services.
- Collect feedback from business category requestors to analyze and generate insights for improvements.
Required Skills and Qualifications:
- Experience in project management with stakeholder management.
- Experience in a global or multi-market environment.
- Knowledge of marketing and branding principles.
- Knowledge of CRM tools and technology, Salesforce Marketing Cloud and/or Klaviyo as a plus.
- Experience in change management.
- Experience in training other teams.
Benefits:
- Development of expertise in Nestlé's Shared Services Business.
- Immersion in a culturally diverse team.
- Local and International Exposure.
- Flexible working environment.
- Engagement and wellbeing activities.
- Competitive salary of €45,000 - €60,000 per year according to performance.
- Flex Benefits - choose what benefits suit you best.
- Participate in the Nestlé Club and enjoy discounts from several partners.
- Free coffee at the office.
- Shop with special discounts for employees.
- Company equipment according to professional needs.
- Medical Support available at the office.
- E-learning courses and training programs to achieve your goals.
