Elevator Emergency Response Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

Job Summary

We are seeking a highly skilled and compassionate Elevator Emergency Response Specialist to join our team at Bosch Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in the Swedish market, handling elevator emergency situations, and ensuring the safe release of trapped passengers.

Key Responsibilities

  • Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
  • Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators, and coordinate with local authorities for urgent situations.
  • Process client-generated and internally generated service request tickets within specified delivery times.
  • Provide administrative support to certify client details and alter incorrect information within our stakeholder's client database.

Requirements

  • Language fluency: Swedish
  • English basic (B1) for internal team communication
  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment
  • Basic knowledge/IT literacy

What We Offer

  • Challenges in an international environment
  • Career opportunities in one of the best companies in the world
  • Flexible hours
  • Medical services
  • Discounts for employees
  • Sports and health-related activities
  • Canteen
  • Good access to public transports
  • Space for creativity


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