Elevator Emergency Line Operator

Há 1 mês


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro
Be a Helping Hand in Someone's Life

Are you passionate about providing exceptional customer service and making a positive impact in someone's life? Do you thrive in a fast-paced environment where no two situations are the same? If so, we have an exciting opportunity for you to join our team as a Service Operator (Elevator Emergency Line) at Bosch Group.

Key Responsibilities:
  • Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
  • Handle trapped people in elevators to ensure their safe release, coordinate with technicians for repairs, and work with local authorities in urgent situations.
  • Process client-generated and internally generated service request tickets within specified delivery times.
  • Provide administrative support to certify client details and update incorrect information in our stakeholder's client database.
  • Manage client requests through various channels, including phone, alarm monitoring, and ticketing tools.
Requirements:
  • Language fluency: Swedish (mandatory)
  • English basic (B1) for internal team communication
  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment (preferable)
  • Basic knowledge/IT literacy
  • Adaptable to working alongside the time zone and calendar of local stakeholders
What We Offer:
  • Challenges in an international environment
  • Career opportunities in one of the best companies in the world
  • Flexible hours
  • Medical services
  • Discounts for employees
  • Sports and health-related activities
  • Canteen
  • Good access to public transportation
  • Space for creativity


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