Elevator Emergency Line Operator
Há 1 mês
Are you passionate about providing exceptional customer service and making a positive impact in someone's life? Do you thrive in a fast-paced environment where no two situations are the same? If so, we have an exciting opportunity for you to join our team as a Service Operator (Elevator Emergency Line) at Bosch Group.
Key Responsibilities:- Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
- Handle trapped people in elevators to ensure their safe release, coordinate with technicians for repairs, and work with local authorities in urgent situations.
- Process client-generated and internally generated service request tickets within specified delivery times.
- Provide administrative support to certify client details and update incorrect information in our stakeholder's client database.
- Manage client requests through various channels, including phone, alarm monitoring, and ticketing tools.
- Language fluency: Swedish (mandatory)
- English basic (B1) for internal team communication
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment (preferable)
- Basic knowledge/IT literacy
- Adaptable to working alongside the time zone and calendar of local stakeholders
- Challenges in an international environment
- Career opportunities in one of the best companies in the world
- Flexible hours
- Medical services
- Discounts for employees
- Sports and health-related activities
- Canteen
- Good access to public transportation
- Space for creativity
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