Norwegian Market Support Specialist
Há 4 dias
About the Role
We are seeking a highly skilled and compassionate individual to join our team as a Service Operator (Elevator Emergency Line) in the Norwegian market.
Key Responsibilities
As a Service Operator, you will be the first point of contact for passengers trapped in our clients' elevators, handling maintenance alarms for units in the respective countries.
Main Tasks
- Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
- Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators, and coordinate with local authorities for urgent situations.
- Process client-generated and internally generated service request tickets within specified delivery times.
- Provide administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
Requirements
- Language fluency: Norwegian
- English basic (B1) for internal team communication
- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment
- Basic knowledge/IT literacy
- Adaptable to working alongside the time zone and calendar of local stakeholders
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