Norwegian Market Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Service Operator (Elevator Emergency Line) in the Norwegian market.

Key Responsibilities

As a Service Operator, you will be the first point of contact for passengers trapped in our clients' elevators, handling maintenance alarms for units in the respective countries.

Main Tasks

  1. Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
  2. Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators, and coordinate with local authorities for urgent situations.
  3. Process client-generated and internally generated service request tickets within specified delivery times.
  4. Provide administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Requirements

  • Language fluency: Norwegian
  • English basic (B1) for internal team communication
  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year's experience in a Customer Support or client-facing role in a multi-national environment
  • Basic knowledge/IT literacy
  • Adaptable to working alongside the time zone and calendar of local stakeholders


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