Customer Support Expert for Elevator Emergency Response

2 semanas atrás


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro

About Bosch Group

Bosch is a leading technology and services company that shapes the future by inventing high-quality products and solutions. With over 300 associates in Lisbon, our activities focus on sales, marketing, communication, training, nearshoring services, and shared support for human resources services to Europe.

Our Vision

We strive to be a pioneer together with around 9,000 associates worldwide, finding fast and efficient solutions for thousands of people daily, from claim management to life-saving emergency calls.

Job Description: Service Operator (Elevator Emergency Line)

As a Service Operator, you will be the first point of contact for passengers trapped in elevators in Norway and Sweden. You will handle maintenance alarms, provide unique solutions, and prioritize client needs while ensuring their safe release.

Your Responsibilities:

  • Manage incoming client contacts and escalations with compassion and proactivity.
  • Handle trapped people in elevators to ensure their release.
  • Coordinate with technicians for repairing and providing maintenance for elevators.
  • Process client-generated and internally generated service request tickets within specified delivery times.
  • Provide administrative support to certify client details and alter incorrect information within the stakeholder's client database.

Requirements:

  • Language fluency in Norwegian and Swedish (mandatory).
  • Basic English for internal team communication (B1 level).
  • High School Diploma or Secondary School Completion Equivalent.
  • Minimum one year's experience in a Customer Support or client-facing role in a multi-national environment.
  • Basic knowledge/IT literacy.
  • Adaptable to working alongside local stakeholders' time zone and calendar.

What We Offer:

  • A competitive salary of $45,000 - $55,000 per year, depending on qualifications and experience.
  • Medical services and discounts for employees.
  • Sports and health-related activities.
  • Canteen facilities.
  • Good access to public transport.
  • Space for creativity.

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