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We are seeking an experienced Technical Support Professional to join our team in Porto, Portugal. The successful candidate will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and collaborating with the operations team to ensure prompt resolution.
Key Responsibilities- Provide technical support to customers via various communication channels.
- Troubleshoot and resolve technical issues related to network devices, systems, and applications.
- Escalate high-priority issues to the operations team for prompt resolution.
- Stay current with industry trends and technologies to provide informed recommendations for system upgrades and modifications.
- Post-secondary degree or diploma in a relevant field.
- Minimum 5 years of experience in a support services environment working with technology/systems departments directly supporting customers.
- Proficiency in English and Deutsch (mandatory).
- Demonstrated strong working knowledge of networking technologies and business applications.
