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Technical Support Specialist with Italian Language Skills
2 meses atrás
**Job Summary:**
We are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will play a critical role in delivering exceptional customer service and resolving technical issues related to e-commerce, software, hardware, and wireless connectivity.
About the Role:
This is an exciting opportunity for a motivated and customer-focused individual to work in a dynamic environment where no two days are the same. You will be responsible for handling customer inquiries via phone, email, chat, social media, and messaging channels, providing timely and accurate responses to resolve their queries.
Key Responsibilities:
- Customer Support: Respond to customer requests in a professional and courteous manner, ensuring that their needs are met promptly and efficiently.
- Troubleshooting: Analyze and troubleshoot technical issues related to software functionality, system configurations, and network settings to provide effective solutions.
- Documentation: Maintain accurate records of customer interactions, transactions, and actions taken to ensure data accuracy and compliance.
Requirements:
To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Proficiency in both English and Italian languages (native or proficient level) is essential, as you will be interacting with customers who may speak either language.
What We Offer:
In return for your hard work and dedication, we offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package, including medical insurance, paid time off, and professional development opportunities.
