Gaming Technical Support Professional

Há 6 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**Company Overview:**

Blu Selection is a global leader in the BPO industry, with 170,000 employees worldwide. We work behind the best experiences for over 750 of the world's leading and digital-first brands. Our innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

**Job Responsibilities:**

We are seeking a highly skilled Gaming Technical Support Professional to join our team at Blu Selection. As a key member of our customer service team, you will be responsible for providing top-notch technical support to our customers in the gaming industry.

  • Investigate complex technical issues and provide timely resolutions to ensure customer satisfaction.
  • Address escalated customer inquiries, complaints, and technical issues related to our products and services.
  • Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
  • Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.

**Benefits:**

  • A salary of 850€ gross per month, along with a 50€ tech bonus, a 200€ language bonus, and a 120€ performance bonus.
  • A loyalty bonus of 300€ every three months.
  • Health insurance coverage after six months.
  • Paid professional training and employee discounts.
  • Fun and engaging company-wide initiatives with an excellent work culture.


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