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Global Hotel Experience Ambassador
1 semana atrás
We are seeking a highly experienced Global Hotel Experience Ambassador to join our team. As a key member of our international customer support team, you will be responsible for providing exceptional service to hotel guests through various communication channels.
Your Key Responsibilities:
- Provide world-class customer service to hotel guests on the phone and via email
- Process written enquiries and requests in a timely and efficient manner
- Advising hotel guests via all communication channels used by the brand
- Carry out daily arrival and departure checks to ensure seamless guest experiences
- Verify reservations and incoming payments to maintain accurate records
Our Company Culture:
- Dynamic and fast-paced work environment
- Opportunities for professional growth and development
- Collaborative and supportive team
What We Offer:
- Type of contract: Employment Term Contract of 12 months, renewable for additional 12 months
- Working hours: full time 40h/week (8h/day) on rotating shifts Monday to Sunday from 7am to 7pm
- Salary conditions (*) – 2 options
- Including free accommodation (shared flat, all bills included): 1,221.55€ gross/month
- Excluding accommodation: 1,586.05€ gross/month
Perks for Our Team Members:
- Reimbursement of your initial flight expenses
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help with paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Real career opportunities in different career paths
