Customer Experience Data Analyst

1 dia atrás


Porto, Porto, Portugal Phiture Tempo inteiro

About Us: At Phiture, we are the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day.

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We Offer: An attractive compensation package including training to get you started and on-the-job learning opportunities. Our extensive learning resources will help you further develop your skills and knowledge. You'll also be eligible for our Tuition Assistance Program (*applicable for permanent contract positions), Employee Assistance Program, reduced-rate shipping, and great career opportunities with a global community.

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The Role: As a Customer Experience Data Analyst, you will analyze and interpret data on customer interactions from various sources and dashboards to provide a 360° view of the customer across key journeys. Your expertise will drive business growth by providing actionable recommendations to improve the customer experience. You'll work closely with our Customer Experience Design team to design optimal customer journeys, monitor impact, and collaborate with cross-functional teams.

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Your Key Responsibilities:

  1. Data Analysis and Reporting: Provide data-driven insights to inform business decisions and optimize customer experiences.
  2. Cross-Functional Collaboration: Work effectively with diverse teams across the organization to ensure seamless customer experiences.
  3. Impact Monitoring: Track and measure the effectiveness of initiatives to enhance customer satisfaction.
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What We're Looking For: The ideal candidate will demonstrate strong analytical skills, innovative problem-solving abilities, and excellent communication skills. You should be proficient in using tools like PowerBI, SQL, Adobe Analytics, or Databricks to gather and interpret data. A detail-oriented and solution-driven approach is essential for combining quantitative and qualitative data sources and identifying issues within the customer journey.

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Salary: $85,000 - $115,000 per annum (dependent on location and experience). This estimate is based on industry standards for a Customer Experience Data Analyst position in a similar company.


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