Customer Experience Insights Analyst

2 semanas atrás


Porto, Porto, Portugal Fedex Tempo inteiro

At FedEx, we're seeking a Customer Journey Analyst to join our team.

We are looking for a talented individual who will analyze key customer journeys to enhance customer satisfaction and drive business outcomes.

The ideal candidate will work with our Experience Design team and the wider organization to develop insights into customer behaviors and identify opportunities to improve the customer experience.

This role involves analyzing data on customer interactions from various sources and dashboards to provide a 360° view of the customer across key journeys.

Additionally, you'll work with the Customer Experience Design team to design optimal customer journeys by providing insightful data points and analytics on current experiences and optimization opportunities.

The impact of your work will be monitored and evaluated to ensure initiatives aimed at improving the customer experience are effective.

You'll collaborate with cross-functional teams to enable a cohesive and seamless customer experience.

To succeed in this role, you'll need strong analytical skills, proficiency in tools such as PowerBI, SQL, Adobe Analytics, or Databricks, and excellent communication skills.

You'll also bring innovative problem-solving skills and the ability to work effectively with diverse teams across the organization.

As a valued member of our team, you'll enjoy an attractive compensation package, training and development opportunities, extensive learning resources, and more.


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