Senior Customer Service Representative for a Dynamic Team in Barcelona

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Company Overview

Your future company is a global leader in the BPO industry, offering innovative solutions and technology to support operational needs for clients. As a valued member of our team, you will have the opportunity to work with +750 of the world's leading and digital-first brands.

Salary

We offer a competitive salary of approximately 28,000 EUR per year, based on the hybrid working model and the location in Barcelona.

Job Description

As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your key responsibilities will include:

  • Answering incoming customer queries promptly and effectively resolving issues to ensure customer satisfaction;
  • Recording customer data accurately in the CRM system and maintaining up-to-date records;
  • Providing ad-hoc support as required and collaborating with the team to achieve success;
  • Identifying opportunities for process improvement and implementing changes to enhance customer experience.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A native-level proficiency in German and a C1 level of English;
  • A valid Spanish work permit;
  • Excellent listening skills and proficient communication abilities;
  • A drive for excellence and professionalism;
  • Strong teamwork skills and dedication to collaborative success;
  • Excitement about intercultural communication and the expatriate lifestyle.

Benefits

We offer a range of benefits, including:

  • An indefinite contract with a probation period of 2 months;
  • A hybrid working model based in Barcelona;
  • Continuous support and coaching for personal and professional development;
  • A clear career path with opportunities for growth within the project;
  • A dynamic business casual setting with a highly motivated and diverse team.


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