Senior Customer Service Representative for a Dynamic Team in Barcelona
1 semana atrás
Company Overview
Your future company is a global leader in the BPO industry, offering innovative solutions and technology to support operational needs for clients. As a valued member of our team, you will have the opportunity to work with +750 of the world's leading and digital-first brands.
Salary
We offer a competitive salary of approximately 28,000 EUR per year, based on the hybrid working model and the location in Barcelona.
Job Description
As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your key responsibilities will include:
- Answering incoming customer queries promptly and effectively resolving issues to ensure customer satisfaction;
- Recording customer data accurately in the CRM system and maintaining up-to-date records;
- Providing ad-hoc support as required and collaborating with the team to achieve success;
- Identifying opportunities for process improvement and implementing changes to enhance customer experience.
Required Skills and Qualifications
To succeed in this role, you will need:
- A native-level proficiency in German and a C1 level of English;
- A valid Spanish work permit;
- Excellent listening skills and proficient communication abilities;
- A drive for excellence and professionalism;
- Strong teamwork skills and dedication to collaborative success;
- Excitement about intercultural communication and the expatriate lifestyle.
Benefits
We offer a range of benefits, including:
- An indefinite contract with a probation period of 2 months;
- A hybrid working model based in Barcelona;
- Continuous support and coaching for personal and professional development;
- A clear career path with opportunities for growth within the project;
- A dynamic business casual setting with a highly motivated and diverse team.
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