Technical Support Representative
1 dia atrás
As a Customer Service Representative, you will be responsible for providing high-quality customer support to our users. This includes:
- Responding to customer inquiries via chat, email, and phone
- Troubleshooting user issues with our platform
- Educating users on our platform's features and benefits
- Working closely with our product and development teams to resolve complex technical issues
- Staying up-to-date with new program features and updates
You will also have the opportunity to work with a variety of clients and projects, and to develop your skills in customer service, technical support, and problem-solving.
RequirementsTo be successful in this role, you will need:
- A high level of proficiency in Portuguese (written and oral) and English (B2)
- Experience in customer service, technical support, or a similar role
- Strong communication and problem-solving skills
- The ability to learn quickly and adapt to new software and tools
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