German Speaking Contact Center Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Iqvia Tempo inteiro
Contact Center Analyst - German Speaking

The Contact Center Analyst will play a crucial role in supporting various studies and programs, including medical information inquiries, pregnancy registries, and patient-reported outcomes. As the primary point of contact for patients and healthcare professionals, they will facilitate completion of protocol-specific tasks remotely using the telephone, email, fax, and various portals.

Key Responsibilities:
  • Providing information and follow-up on incoming calls and emails in accordance with project direction
  • Administering informed consent verbally or online
  • Following up with patients and/or healthcare professionals per protocol
  • Collecting and entering data in the study electronic data capture system (EDC) per protocol
  • Recognizing and escalating any adverse events (AEs) or serious adverse events (SAEs) according to protocol
  • Resolving any data queries
  • Maintaining investigator site files as necessary
Requirements:
  • College certificate or equivalent experience (12 years of studies)
  • Previous experience in a call center with technology support or clinical experience is a plus
  • Knowledge of the pharmaceutical industry is a plus
  • Mandatory skills:
    • English - Professional proficiency
    • Fluent in German - Mandatory
    • Windows Operating System
    • Microsoft Office
    • Strong Communication Skills
    • Ability to think logically
    • Ability to work under pressure
    • Team player
    • Ability to learn quickly
    • Empathy
    • Thorough
    • Methodical
About IQVIA:

IQVIA is a global leader in the healthcare industry, committed to improving patient care through innovative solutions and cutting-edge technology. As a member of our team, you will have access to the latest tools and analytics, working alongside talented professionals who share your passion for healthcare. Join us in reimagining healthcare and driving meaningful results that improve human health outcomes.



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