Professional Relationship Manager

**About the job**

Professional Relationship Management (PRM) is a newly created role/team within Global Markets to cover certain clients as RM. Dedicated and specialized on these clients, PRM will primarily focus on protecting the Bank by securing the Know-Your-Client (KYC) process, monitoring commercial activities and risk management, ensuring suitability, appropriateness and other Front Office regulatory obligations.

**Your Main Activities Are**

Ensure a deep & comprehensive client understanding incl. commercial activities with the Bank
- Maintain overall oversight of the client, such as strategy, financials, personnel changes, etc
- Keep up-to-date with commercial activities between the client and the Bank
- Proactively share this information with Sales & relevant internal stakeholders for firm-to-firm connectivity as well as to facilitate business decisions such as: offboarding, RM reallocation, transaction profile, etc.
- Ensure CRM is up-to-date and is being contributed by him/herself and/or by relevant Sales

Ensure KYC responsibilities as RM
- Bear the primary responsibility for ensuring adequate client AML/CTF due diligence on said client portfolio
- Exercise constant vigilance and ensure FS risks such as adverse news, PEPs, sanction screening are properly assessed & mitigated (participate to CAC & B&C from Compliance)
- Coordinate with stakeholders & clients to ensure zero KYC recertification overdue

Ensure Client Risk Management & Front Office Regulatory & Conduct Duties
- Proactively identify, understand, highlight and mitigate all risks appropriately as per Group and CIB policies and standards
- Be accountable for client portfolio risk management (incl. Credit & Counterparty Risk, FS, ABC, PIC, ESG reputational risk etc.)
- Contribute to and secure FO regulatory & conduct activities, including but not limited to: TRUST process, suitability & appropriateness framework etc.

Ensure effective client experience
- Actively contribute to an effective client experience (timely and high quality) notably when onboarding new relations or recertifying existing clients’ KYCs
- Ensure the appropriate and proportionate framework is in place to provide a high quality and optimum level of client service
- Manage any client complaints when received effectively in order to ensure rapid resolution

**Profile and Skills to Success**

Client focused

Advanced level professional in relationship management, sales, research and/or client-facing role. Proven communication / relationship management skills.

Prior experience in KYC/AML/CTF topics and/or ability to demonstrate strong knowledge on these topics.

Influences and supports members of the PRM team by leading in decision making and approach where problems are more complex and require sophisticated analysis or experience. Escalates or point of escalation where necessary.

Demonstrate good technical understanding of Global Markets activities and products and actively promotes the market and area of expertise outside of the bank to key stakeholders

Demonstrate good knowledge of the financial industry incl. brokers

Strong quantitative and data analysis skills

Proven ability to analyze & assess large data/information to make sound judgement/recommendation

Proven ability as team player but to also work independently to deliver on goals/objectives

Impeccable conduct and respect for a strong compliance culture and regulatory framework

True intellectual curiosity and a passion for markets, clients and business

Excellent communication skills (both verbal and written)

Fluent English speaker

LI-Hybrid

**Why joining BNP Paribas?**
- ** Leading banking institution**

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
- ** Our presence in Portugal**

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centers providing value-added services to various countries where the BNP Paribas Group also operates.
- ** International reach**

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
**Retail Banking**, a division that brings together all of the Group’s retail activities and specialised business lines;

**Investment & Protection Services**that include specialised businesses offering a wide range of savings, investment and protection services;

**Corporate & Institutional Banking**division that offers tailored financial solutions for corporate and institutional clients.
- ** Diversity and Inclusion commitment**
- **