Compliance Coordinator

Há 10 horas

Lisboa, Portugal Uber Tempo inteiro

**About the Role**:
The French Uber Eats team is building a customer-centric restaurant organization to support and grow our restaurant partners with the ultimate goal of making Uber Eats their most loved delivery platform. We know that our success starts with being obsessed about our customer’s experience and as such, we are looking to hire a Compliance Coordinator who can lead the support and escalations of our most sophisticated and important partners.

The Compliance Coordinator is designed for someone who will be dedicated to restaurants with the best experience ever, by ensuring the highest compliance standards on every trip.

This role calls for an obsession for stellar attention to detail, problem solving, and overall operational excellence. You should be comfortable working independently with little guidance, be obsessed about our partners, thrive in a startup culture and love solving problems

Beyond solving partner issues, you will be encouraged to use your sound business judgment and own some of the most important processes of our operations team. You will share information and concerns, propose innovative solutions, and brainstorm process improvement ideas.

You will be joining a newly established team, and work in our brand-new office at the heart of Lisbon, and be a part of the most exciting company in the world

**What you'll do**:

- Own KYB/KYC Jira escalation resolution where local support is needed: investigation and proactive outreach if needed (e.g NGO additional document at KYB)
- Own the FR-KYC and the KRK-KYC Slack rooms for critical issues
- Send Daily Alert to AMs on accounts at risk
- Supervise, investigate and fix issues in documentation and/or other compliance requirements for Delivery Partners and Restaurants. If needed, support outreach calling campaigns to increase compliance rate
- Own OFAC critical issue tracker for Courier and Restaurant investigation and proactive outreach if required
- Execute the Restaurant safety tagging task
- Delivery mode & Change of Ownership: Support contract change for COO and Delivery Mode from beginning to end

**Basic Qualifications**:

- French Language Fluent/Native
- Proficient level of English
- Extraordinary interpersonal skills: effective communicator, verbal & written
- Detail Oriented: ability to multi-task and follow through while paying strict attention to detail
- Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils

**Good to Have**:

- Minimum 6 months of experience in the EATS team (preferred)
- KYC/KYB knowledge and experience (preferred)

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