IT Support Level 2

2 semanas atrás

Portugal QUANTEAM - Portugal (RAINBOW PARTNERS Group) Tempo inteiro

Who are we?

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 12 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a forward-thinking enterprise.

Our Expertise

With a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc.) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.

Our teams are organized into 5 expertise areas:
Quantitative Finance

Risk, Compliance, and Regulatory

Operations and Finance

Transformation and Organization

Information Systems

In 2023, Quanteam generated a revenue of €74.6 million.

We are looking for an experienced **Level 2 IT Support Analyst** with expertise in **Microsoft Exchange** and **collaboration platforms** (e.g., Microsoft 365, Teams, SharePoint, Outlook) to join an international infrastructure team based in **Porto**.

As a key member of the Messaging Support team, you will be responsible for troubleshooting incidents, ensuring smooth communication across platforms, and escalating complex issues when needed. This role bridges **L1 and L3 support**, requiring both technical depth and excellent communication skills.

**Key Responsibilities**:

- Troubleshoot and resolve Level 2 user incidents related to Microsoft 365 collaboration tools (Exchange, Teams, SharePoint, Outlook, etc.).
- Escalate complex issues to L3 support or external vendors (e.g., Microsoft, Cisco, SharingCloud).
- Maintain effective collaboration with internal infrastructure teams.
- Act as the main contact point for third-party collaboration platforms (e.g., SharingCloud, OOdrive).
- Propose optimizations for incident management processes.

**Technical Requirements**:

- Degree in Computer Science, Information Systems, or related field.
- 2-3 years of experience in IT support or systems administration (ideally in messaging/collaboration environments).
- Strong knowledge of **Microsoft Exchange, Outlook, Office 365 (Exchange Online), and Teams**.
- Basic scripting knowledge (e.g., **PowerShell**).

**Language & Soft Skills**
- ** French (B1+)** - Mandatory
- ** English (B2+)** - Mandatory
- Strong communication skills - verbal and written.
- Problem-solving mindset with attention to detail.
- Organized, autonomous, and team-oriented.
- Client-focused with a proactive attitude.

Hybrid Role in **Porto**

If you feel this opportunity is for you, send your CV and join our team

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