Customer Support Agent

2 semanas atrás

Lisboa, Portugal JUJUR Tempo inteiro

Position: Arabic Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in Arabic, both oral and written. Fluent in English (at least B2 level)
- Professional experience with Customer Service, Public Relations or Social Media
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Life Insurance
- Family Plan (Spouse/legal partner and children)
- 2 month training agreement + 1 year full-time contracts with 30 days probation
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance

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