Italian Product Support Analyst
2 semanas atrás
**Italian Product Support Analyst**
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
As a Product Support Analyst you will be an ad manager and web technologies expert who delights customers with insights and amazing solutions. You will also be a team player, working with engineers, technical account managers and internal and external support teams to troubleshoot technical issues for publishers.
**Responsibilities**
- Troubleshoot and resolve ad serving, reporting and creative issues
- Provide guidance and consultative technical expertise to publisher customers
- Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness
**Qualifications & Skills**:
- Degree or relevant work experience
- Working experience in IT support
- Google products knowledge (Google AD manager)
- Basic or advanced knowledge of JavaScript
- Ability to troubleshoot technical issues and communicate complex topics simply to a non-technical audience
- Analytical skills, technically minded and highly detail oriented
- Good knowledge in HTML & CSS
**Required Language Thresholds**:
- Italian (Level C1/C2)
- English (Level C1)
**What We Offer**:
- Permanent contract;
- Competitive salary;
- Private health and life insurance from day one in the company;
- Meal allowance on card/voucher;
- Career progression opportunities;
- Parenthood program;
- Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
- Staff canteen with varied food options and river-facing balcony seating
**Job Types**: Full-time, Permanent
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