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Desktop Support Analyst
2 semanas atrás
2nd line Support Windows Ecosystem
What you'll need to succeed
Proven experience of working in accordance with Service Level Agreements
Strong written communication in Spanish and English. Spoken Spanish (B1/B2)
Technical and Specialist Knowledge
Ability to problem-solve complex technical issues
Provide 2nd Line desktop support to users in a Win10 environment.
Configure and provide support for business use mobile devices.
Answering support queries via phone, mensagem eletrónica and in person.
Work with a service desk tool to ensure requests are logged, updated and closed to agreed SLA’s.
Resolve any problems/queries relating to the PC’s, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems.
Liaise with by 3rd line teams to provide support to server and network equipment.
What Hays can offer you
Direct contract with Hays (with access to personalised career management)
Health insurance and Hays Cares + Benefits
Take on the first step to access Hays ecosystem of clients and partners, working actively on your tomorrow
Next Steps
If this is not quite what you are looking for, please contact us to discuss other career opportunities, always in the strictest confidence. #1029213
Gross Salary + Hays Benefits
