Desktop Euc L1

1 semana atrás

Lisboa, Portugal Iron Systems Tempo inteiro

**Responsibilities**:

- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

**Requirements**:

- Knowledge and experience on windows 7 OS
- Good to have - knowledge in AD and smart hands and feet support.
- Good to have - knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool - ex - Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

  • Dss L1

    1 dia atrás

    Lisboa, Portugal Foxys IT Services Tempo inteiro

    We are looking for independent professionals who are available to provide IT support on demand to our clients. The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within...

  • Dss L1

    Há 2 dias

    Lisboa, Lisboa, Portugal Foxys IT Services Tempo inteiro

    We are looking for independent professionals who are available to provide IT support on demand to our clients. The position of Deskside Technician On-demand; performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations. The candidate exercises judgment with supervision within...

  • Técnico de Helpdesk

    1 semana atrás

    Lisboa, Portugal ADVANCE GLOBAL IT SUPPORT Tempo inteiro

    **Location**: Lisboa (On-site) **Contract**: B2B (1-Year) **Schedule**: Monday, Tuesday & Thursday **Role Overview** **Key Responsibilities** - Provide **first-level technical support** (onsite and/or remote) for laptops, desktops, printers, mobile devices, and peripheral equipment. - Perform **OS deployment, imaging, re-imaging, system recovery, and...

  • Freelance On-Site Support Technician L1/L2 – Part-Time

    1 semana atrás

    Lisboa, Portugal EVERIENCE Tempo inteiro

    Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a...

  • Freelance On-Site Support Technician L1/L2 – Part-Time

    1 semana atrás

    Lisboa, Lisboa, Portugal EVERIENCE Tempo inteiro

    Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a...

  • IT Support Technician, Lisbon, Portugal

    Há 5 dias

    Lisboa, Portugal Foxys Computing Services Tempo inteiro

    Responsibilities: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage hard and soft break-fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch...

  • IT Support Technician, Lisbon, Portugal

    Há 4 dias

    Lisboa, Portugal Foxys Computing Services Tempo inteiro

    Responsibilities: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage hard and soft break-fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch...

  • IT Support Technician On-demand, Lisbon, Portugal

    1 semana atrás

    Lisboa, Portugal Foxys Computing Services Tempo inteiro

    Responsibilities: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage hard and soft break-fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch...

  • IT Support Technician On-demand, Lisbon, Portugal

    Há 5 dias

    Lisboa, Portugal Foxys Computing Services Tempo inteiro

    Responsibilities: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage hard and soft break-fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch...

  • Service Desk Analyst L1

    1 semana atrás

    Lisboa, Portugal Hitachi Digital Services Tempo inteiro

    **Our Company** We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep...