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Customer Lifecycle Data Steward

2 semanas atrás

Lisboa, Portugal Bose Tempo inteiro

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion. Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.

Job Description

About Us:

- At Bose, we're more than just sound engineers and developers - we're dreamers and creators. Our united goal is to craft unparalleled products and experiences that redefine customer expectations. We're dedicated to unlocking human potential through technology, enabling individuals to feel more, do more, and be more. Our dynamic team is motivated by real-world problem-solving and customer-centric innovation. If you're driven by the same passion for creating exceptional customer experiences and thrive in a collaborative Agile environment, we invite you to join our rapidly growing team.- The Customer Lifecycle Data Steward sits within the Global Data Management Team, and will be reporting directly to the Customer Lifecycle Supervisor. This role will be responsible for ensuring master data, used by Bose in SAP & other platforms, is complete & accurate so that sales related operations can transact smoothly, and works closely with IT, Sales, Order Management, Invoice to Cash, Logistics Groups. This role also coordinates the operational data governance: establishes data policies, procedures & standards, performs tests on data systems, ensures data quality & integrity so it can effectively support the business. This is an exciting opportunity to make a big difference as part of Bose Transformation journey.- Location and schedule: Lisbon, Portugal (Av. Defensores Chaves 45, Lisboa) with Hybrid working.Main areas of responsibility- Create Data Quality reports to assess overall completeness & accuracy of customer lifecycle master data- Define and enforce Data Governance framework (including the management of data, data policies and standards etc.)- Play a pivotal role in ensuring data compliance with relevant laws, regulations and industry standards- Support business with required data maintenance tickets, solve incidents and change requests- Ensure data quality, compliance, and consistency of master data across business systems- Work with business units and process experts to resolve master data issues- Participate in projects and initiatives across multiple functional areas and regions- Coordinate customer lifecycle master data setup, validation, and periodic maintenance- Monitor master data processes and identify opportunities for improvement- Assist in defining standard operating procedures, process flows and related documentation- Drive continuous improvements leveraging technology and lean tools- Work across domain functions to reduce complexity aligning processes and outcomes- Serve as the Subject Matter Expert of Customer Lifecycle Master Data for cross-functional and corporate initiatives- Create and provide training to internal customers- Handle other ad-hoc requests as needed

Critical Skills Required:
- Bachelor’s degree in a relevant Data, Finance, IT domain or similar- Experience with SAP ECC- Good Microsoft Excel, Power BI, and winshuttle skills- Good data literacy- English Fluency, excellent verbal and written communication- Ability to work in a fast-paced environment, meet deadlines and set priorities- Problem solving and critical thinking skills- Customer service mindset with big picture perspective- Proactivity and curiosity- Attention to detail & results-driven- Organizational and cultural awareness

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