French-speaking Customer Care Agent for Airbnb

2 semanas atrás

Lisboa, Portugal City Job Offers Tempo inteiro

Are you a French speaker? Would you like to develop your career in an innovative and fast-growing company based in Lisbon? We offer you an exciting position with great benefits and career opportunities in sunny Portugal. We are looking for French speakers to provide high-quality customer service via different channels.

**️ **Meet your next company**

Work for **Airbnb**, a **world-known American company that operates an online marketplace of homestays for holiday rentals and tourism activities**. Their platform is accessible via the website and mobile app.

**✨ Your profile**
- **Fluent French speaker** and proficient in English (B2).
- Excellent communication and interpersonal skills.
- Ability to troubleshoot.
- Customer-oriented.
- Ability to multitask, prioritize, and manage time effectively.

**❤️ Perks & benefits**
- Competitive salary
- Possibilities to join the international mobility program.
- Join a dynamic work environment.
- Private health insurance from day one (including eyecare & dental care)
- Performance bonus.

** Your day-to-day**
- Management of incoming calls.
- **Diagnosis and analysis of issues encountered by the clients.**:

- Identify and assess customers’ needs to achieve satisfaction.
- Log and analyze technical service inquiries and identify trends.
- Follow communication procedures, guidelines, and policies.

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