Digital Service Transformation Lead

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as Digital Service Transformation Lead, and you’ll do the same.

Job Summary

As the Digital Service Transformation Lead, you’ll be at the forefront of Convatec’s digital service evolution. Your role will involve aligning IT services with the organization’s digital objectives and ensuring a cohesive service transformation journey.

Duties & Responsibilities
- Lead and champion the digital service transformation, ensuring all initiatives are in sync with the organization’s overarching digital objectives.
- Define and refine the service portfolio roadmap, maturity path, and customer priorities.
- Employ analytics and data-driven methodologies & tools to monitor KPIs, subsequently translating data into actionable insights for strategic decisions.
- Collaborate with IT teams, Business Units, and the Sr. Director IT Service Strategy & Digital Service Transformation to ensure a cohesive digital service transformation strategy.
- Lead initiatives that drive service maturity levels and elevate customer experience.
- Implement digital tools to enhance service delivery and train teams on new digital service processes.
- Stay updated with the latest digital tools and technologies that can further the organization’s digital service transformation objectives.
- Foster a close collaboration with IT technical teams to ensure technology-related decisions are well-informed and strategically sound.
- Stay abreast of industry trends in Life Sciences/MedTech to inform digital service transformation initiatives.

About you
- Strong background in digital service transformations, with an emphasis on aligning services with digital strategies.
- Familiarity with emerging technologies and their role in service provision.
- Proven ability to work cross-functionally and influence strategy at the executive level.
- Bachelor’s degree in Digital Transformation, Business Administration, or a related field.
- Certifications in digital strategy or transformation.
- Strong analytical skills, with experience using methods like Net Promoter Scores for customer feedback.
- Proven experience in leveraging digital tools for service improvement and transformation.
- A track record of effective collaboration between strategy and technical teams, bridging the gap between overarching digital objectives and the technologies that can achieve them.
- Experience in the Life Sciences/MedTech industry is preferred.
- Exposure to Good Practices (GxP) is beneficial.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

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**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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