Empregos actuais relacionados com Service Desk Team Leader - Lisboa - Claranet

  • Service Desk Team Leader

    1 semana atrás

    Lisboa, Portugal Konica Minolta Portugal Tempo inteiro

    A Konica Minolta é uma multinacional japonesa com uma mentalidade de start-up. Apesar de termos mais de 100 anos no mercado mundial estamos em constante desenvolvimento e evolução. Hoje trabalhamos em soluções de Printing e Software. Somos orgulhosamente uma das 100 melhores empresas para trabalhar em Portugal, pelo 5º ano consecutivo. Neste momento,...

  • Service Desk Team Coordinator

    2 semanas atrás

    Lisboa, Portugal Techinfor Tempo inteiro

    O Grupo Reditus, especialista em Tecnologia de Informação e Serviços de Outsourcing, está a alargar a sua equipa para um prestigiado cliente multinacional. Se procuras novos desafios e queres fazer parte desta equipa dinâmica, motivada e ambiciosa, junta-te a nós! Proporcionamos desenvolvimento de competências, através de formação certificada e...

  • Service Desk Team Lead

    Há 4 dias

    Lisboa, Portugal Global Shares Tempo inteiro

    **Who we are**: We are a leading provider of equity compensation management solutions, offering stock plan administration software, expert support services and integrated financial reporting tools to corporate clients and their employees worldwide.Hundreds of companies, from startups to large enterprises, are choosing this Global Shares solutions and...

  • Service Desk Team Lead

    Há 15 horas

    Lisboa, Portugal IPTOR Tempo inteiro

    **SUPPORT OUR GROWTH PLANS**AS OUR NEXT SERVICE DESK TEAM LEAD We are a niche ERP software vendor dedicated to delivering innovative, high-quality solutions that empower our customers to streamline their operations and drive growth. Our product suite spans modern and legacy technologies, and we are embarking on an ambitious development modernization program...

  • Service Desk

    2 semanas atrás

    Lisboa, Lisboa, Portugal XTedder Tempo inteiro

    Vaga: Técnico de Service DeskLocal: Lisboa | Regime: Presencial | Horário: ComercialDescrição:Procuramos Técnico de Service Desk para suporte presencial e remoto, gestão de tickets e resolução de problemas de hardware, software e rede. Excelente oportunidade para crescer na área de TI.Requisitos:Experiência em Service Desk ou suporte...

  • Team Lead Service Desk – End User Support Squad

    Há 7 dias

    Lisboa, Portugal Telenor Tempo inteiro

    The Enterprise IT domain in Telenor Shared Services is the driving force behind the successful execution of Enterprise IT deliveries in the Nordics. Specifically, end-user computing, collaboration tools, service desk, and support systems. As Telenor accelerates its digital transformation, the need for seamless IT support has never been greater. The Service...

  • Team Lead Service Desk – End User Support Squad

    1 semana atrás

    Lisboa, Lisboa, Portugal Telenor Tempo inteiro

    The Enterprise IT domain in Telenor Shared Services is the driving force behind the successful execution of Enterprise IT deliveries in the Nordics. Specifically, end-user computing, collaboration tools, service desk, and support systems.As Telenor accelerates its digital transformation, the need for seamless IT support has never been greater. The Service...

  • Service Desk

    2 semanas atrás

    Lisboa, Portugal Inetum Tempo inteiro

    Company DescriptionInetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good. Present in 19 countries with a dense...

  • Service Desk

    Há 6 dias

    Lisboa, Lisboa, Portugal Landskill Tempo inteiro

    We are Landskill and we are looking for new members to join our team. If you're reading this, you already know you want to change your professional life and you have landed in the right place. What are we looking for? People who love technology and, above all, love to learn. And we get it - keeping our team motivated and happy is the key to staying...

  • Italian Service Desk Technician

    2 semanas atrás

    Lisboa, Portugal CBT Tempo inteiro

    Job Title: Italian Service Desk TechnicianLocation: Lisbon, Portugal – Hybrid, Remote & Onsite Options AvailableDepartment: IT Support / Service DeskEmployment Type: Full-Time About the Role: We are seeking a skilled Italian-speaking Service Desk Technician to join our IT support team in Lisbon. In this role, you will provide technical support to...

Service Desk Team Leader

2 semanas atrás

Lisboa, Portugal Claranet Tempo inteiro

**We are passionate about what technology can do.**
**We want to continually improve our service, people and technology.**
**We are proud that our customers benefit from our knowledge and experience.**

We are Claranet and if you share our beliefs, we are looking for you

Because we aspire to do more and better, we are looking for an **Service Desk Team Leader** to integrate Claranet Group, based in Lisboa.

**Your responsibilities include**:

- Manages schedules and shifts according to the available resources and workload;
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skills;
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance;
- Performs analysis, validation, and acceptance of new projects according to the quality and guideline compliance;
- Communicates goals and strategy to team members;
- Conducts regular team meetings to update members on best practices and continuing expectations;
- Generates and shares comprehensive and detailed reports (KPI’s) about team performance;
- Provides quality end user customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints:

- Providing escalation assistance to the support team;
- Assists with the hiring processes and new team member training.

**You must have**:

- Team Leadership Experience (minimum 3 years);
- Excellent, in-depth knowledge of enterprise class technologies;
- Experience in IT end user services and enterprise end user solutions;
- Knowledge O365, DTM, AD, IAM;
- Experience with large customer infrastructures;
- A proven track record of supporting and mentoring a shift orientated support team;
- Excellent communication skills, both written and verbal;
- Able to work autonomously, identifying, and prioritising team workload;
- Ability to conscientiously analyse and escalate;
- Ability to work under pressure.

**We value**:

- Certification in ITIL or similar;
- Drive and initiative;
- High sense of responsibility;
- Ability to analyse, solve problems, and escalate;
- People skills and team spirit;
- Goal oriented.

**We offer**:

- Regular professional development;
- Health insurance, with family package;
- Office facilities for meals and snacks;
- Regular teambuilding programs;
- Friendly workplace.

**Workplace**: Lisboa - Carnaxide

**Claranet, Helping our customers do amazing things