Quality Service Manager

**CAPGEMINI ENGINEERING**:
**At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.**

**YOUR ROLE**:
**The**Quality Service Manager**is a strategic professional responsible for ensuring excellence in the delivery of mobile network services, maintaining and exceeding quality standards. This role acts as a bridge between technical, operational, and customer-facing teams, with a strong focus on continuous improvement and customer experience.**

**Responsibilities**:

- **Define and enforce service quality standards and SLAs.**:

- **Lead initiatives to improve Quality of Service (QoS) and Quality of Experience (QoE) for end users.**:

- **Collaborate with customer support teams to address service-related complaints.**:

- **Analyze customer feedback and usage data to identify areas for improvement.**:

- **Prepare regular reports on service performance, incidents, and improvement actions for internal stakeholders and senior management.**:

- **Maintain documentation of quality processes, procedures, and audit results.**:

- **Lead or participate in quality improvement programs using methodologies like ITIL.**

**YOUR PROFILE**:

- **Previous experience in telecom operators or mobile technology vendors.**:

- **Participation in network optimization and customer experience enhancement projects.**:

- **Ability to define and monitor SLAs and OLAs with partners and vendors.**:

- **Effective leadership and communication skills, with the ability to coordinate cross-functional teams and engage with internal and external stakeholders.**:

- **Results-driven and continuous improvement-oriented, with experience in methodologies like ITIL or similar.**

**WHAT YOU’LL LOVE ABOUT WORKING HERE**:

- **Join a multicultural and inclusive team environment.**:

- **Enjoy a supportive atmosphere promoting work-life balance.**:

- **Hybrid work.**:

- **Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.**:

- **Access valuable training and certifications in cutting-edge technologies.**:

- **Engage in exciting national and international projects.**:

- **Health and life insurance.**:

- **Referral program with bonuses for talent recommendations.**:

- **Great office locations.
**Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.