Francophone/ French Customer Support: Household Appliances

**FR**: Support client francophone / Début 20.03
**PT**: Atendimento ao cliente em francês / Início 20.03

**Location: Lisbon, Portugal**
- **Possible start: 20.03**:

- **Office based project in Lisbon Oriente**:

- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **2-shifts working schedule time frames**:Monday - Saturday**:07:00-19:00 (full time**:8h/day, 40h/week, 5 days/week) **with Sundays and rotational day off**:

- **We do NOT require previous experience**, we will teach you everything

**Project**:
**Join Our Customer Support Team for a Global Home Appliance Leader**

With a legacy of innovation and sustainability, this brand has been shaping modern living for over a century. From cutting-edge kitchen appliances to smart home solutions, it is trusted by millions of households worldwide. As a **Customer Advisor**, you will assist Italian-speaking customers with inquiries, troubleshooting, and product guidance—ensuring a seamless and satisfying experience.

**As a Customer Advisor you will**:

- Offering the most appropriate information and solutions aligned with customer queries
- Ensure timely and accurate responses to meet customer needs
- Document interactions and track cases to resolution

**What do we expect**:

- **You speak and write perfect French (C2 - native)**:

- **Communicative English level (B1/B2)**:

- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Competitive salary and remuneration system (incl. meal allowance)**:

- **900€ gross x14 months** (it's 1050€ x12 months) -base salary
- **up to 100€ gross** performance bonus/month,
- **20€ -Transport allowance**:

- **meal allowance: 7,23€ NET/day**(approx 145€ NET/month in a voucher card)

**What we offer**:

- Possible start**:20.03**:

- **Working time frames**:*Monday - Saturday**:07:00-19:00 (full time**:8h/day, 40h/week, 5 days/week)**with Sundays and rotational day off*
- **Full time, fixed term 6-months employment contract with extension possibility**(according to the Portuguese law)
- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Complete online hiring process regulated**:

- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 940.00€ - 1,040.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Is French your native language?
- Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work permit/etc.).
- Your current location (City):

- Are you ready to work in our office in Lisbon Oriente?
- Have you ever worked at Concentrix/Webhelp in Portugal or were you in the recruitment process with them? If so, please leave a comment here:
**Language**:

- French (C2-native) (required)
- English communicative (required)

Expected Start Date: 20/03/2025