Urgent: 21.08 Francophone/ French Customer Support

**FR**: Support client francophone / Début 21.08 & 28.08
**PT**: Atendimento ao cliente em francês / Início 21.08 & 28.08

**EXTRA PROJECT BONUS - total of €3000 gross** (€500 gross paid out after the 4th, 7th, 10th and 13th contract month)

**Location: Lisbon, Portugal**
- **Possible start**:21.08 & 28.08
- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **Working schedule time frames**:Monday - Saturday**:08:00-18:00 (**8h/day, 40h/week, 5 days/week) **with Sundays off**:

- **We do NOT require previous experience**, we will teach you everything

**Company**:
**Support for household Appliances brand group**

Our client is one of the fastest growing companies in Europe. They help companies with their customer service effort. You will be part of an extremely driven remote team in awesome Portugal

This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of Lisbon

**As a Customer Support you will**:

- **Maintain solid customer relationships by handling their inquiries and concerns** (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
- **Be knowledgeable about given offer and providing the product information** (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
- **Answers delivery questions like**: “I was expecting my product yesterday, but I have no news yet on the status of my issue”

**What do we expect**:

- **Fluency in French (C2 - native)**:

- **Communicative English level**:

- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Competitive salary and remuneration system (incl. meal allowance)**:

- **900€ gross x14 months** (it's 1050€ x12 months) -base salary
- **up to 75€ gross** / month - project bonus
- **up to 100€ gross** performance bonus/month,
- **20€ -Transport allowance**:

- **meal allowance: 7,23€ NET/day**(approx 145€ NET/month in a voucher card)
- **EXTRA PROJECT BONUS -** total of **€3000 gross** (€750 gross paid out after the 4th, 7th, 10th and 13th contract month)

**What we offer**:

- Possible start: 21.08 & 28.08
- **Working time frames**: Monday - Saturday 08:00 - 18:00 (40h per week, 5 days/week, 8h/day) **with Sundays off**:

- **Full time fixed term 1-year employment contract with extension possibility**(according to the Portuguese law)
- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Complete online hiring process regulated**:

- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 920.00€ - 1,095.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
- Is French your native language?
- Are you legally allowed to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work permit/etc.).
- Your current location (City):

- Are you ready to work in our office in Lisbon Oriente?
- Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:

- Is your English at working proficiency level (min B2)?

**Education**:

- High school or equivalent (required)

**Language**:

- French (C2-native) (required)
- English communicative (required)

Expected Start Date: 21/08/2025