English Customer Support

Há 3 dias

Lisboa, Portugal World Talent Selection Tempo inteiro

World Talent Selection is recruiting **English speakers Talents **for our prestigious client in Lisbon for German Customer Service - Gaming Industry M/F.

**Responsibility**

Provide customer inquiries with timely and accurate responses, providing first contact resolution;
Take personal ownership of customer requests and maintain accountability for follow-through;
Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
Handle customer contacts that require the use of core and advanced skills;
Maintain security and confidentiality of our partner internal information and customer/account information;
Maintain acceptable attendance as outlined by Customer Service Attendance Policy;
Consistently implement coaching provided by management to reach departmental goals;
Assist less-experienced agents by sharing best practices;
Perform other duties as assigned.

**Your Profile**

Excellent level of written and verbal communication skills in **English**;
High school diploma (or equivalent);
Player and support oriented attitude, with a knack for helping others;
Team player with strong problem solving and conflict management skills;
Experience in telephone customer service / call center environment (minimum 1 year);
Excellent verbal and written communication skills;
Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

**Offer**:
Work at home (temporary);
Competitive salary + bonuses;
Rotating shift Monday to Sunday between 9am to 10pm - 8hour/day with 2 days off/week;
Excellent work opportunity in a leading multinational company;
Contract 1 year renewal automatically;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Healthcare and dentalcare insurance;

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: 920.00€ - 1,100.00€ per month

**Experience**:

- Gaming Support: 1 year (preferred)

**Language**:

- English C1 minimum (required)

License/Certification:

- work permit in Portugal (required)

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