English customer support- Lisbon

1 semana atrás

Lisboa, Lisboa, Portugal Francisco CI Tempo inteiro

About The Company
It is an International outsourcing company, well known worldwide.
Ready to embrace a new adventure ?

We are looking for fluent Engliish speakers with a good English level, to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What We Are Looking For In a Candidate

  • Speak proficiently (C1/C2) English and have a good English level (B2)
  • Good communication and soft skills

What You Will Have To Do

  • Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers. Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness. Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds. Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience. Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What You Will Be Offered

  • Complete paid training
  • Private health insurance after contract signature
  • Free Portuguese language classes
  • Many other benefits

Important Information
It is mandatory that you have an EU passport or full working rights in Portugal.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Skills: client relationship management,inbound marketing,crm,communication skills,willingness to learn,good communication,good english level,customer service,good english,soft skills,sales support,communication,customer support,english fluency,crm management,good communication skills,outbound calls

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