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Fraud Analyst
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At Trustly, we’re passionate about simplifying the way people pay and get paid online. We’re a licensed payment institution and our B2B products available across Europe, North America and Australia attract global merchants in segments such as e-commerce, telecom, travel, financial services and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.
We are a diverse and fast-growing team with our headquarters in Stockholm, Sweden, and 9 additional offices across Europe and North America. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
**Fraud team at Trustly**
Due to growth and our desire to maintain a high level of internal service, we are hiring a skillful and responsible person for the Fraud Analyst role.
In this role, you’ll be primarily responsible for handling escalations from banks and law enforcement as well as monitoring the activity of the existing corporate client base to proactively minimize fraud trends through regular analysis of their accounts. Such monitoring is done in accordance with Trustly’s Fraud Prevention program and at the same time, you will have the opportunity to review and improve existing fraud detection methods, as well as to take part in creating new ones in line with fraud trends.
You will work closely with Surveillance, our Technical Support, Commercial, Compliance, AML and Customer Support departments. You will report to the Team leader for Fraud & Surveillance.
**What you’ll do**:
- Take ownership of maintaining existing transaction and customer profile monitoring routines as well as maintain internal documentation (processes and procedures)
- Perform monitoring routines on customers’ online presence
- Conduct investigations using internal and external sources to independently verify and enrich information related to customers
- Investigate and respond to fraud reports in investigations from law enforcement, processing partners, and other external parties
- Reflect discoveries under customer profiles, document key findings and rationale behind decisions
- Check and verify documentation
- Work with sets of data while having the flexibility to determine the best methods for data analysis
- Escalate findings internally when necessary and take part in further discussions with internal or external stakeholders
- Assist team members and other stakeholders by sharing expertise in terms of activity monitoring
**Who you are**:
- 2+ years of experience working in AML/CFT/Fraud field(s)
- 1+ years of experience of working with large sets of data
- Knowledge of PostgreSQL or other variations of SQL is considered as an advantage
- Strong analytical/investigative skills and ability to produce clear and concise reports
- Have basic understanding of Anti-Money Laundering and Financing of Terrorism typologies
- Ability to work under pressure in a rapidly changing, high-growth environment
- Ability to make a rational decision considering relevant risks and take responsibility for such decisions
- Highest ethical standards
- Be driven to learn new skills and willingness to use both internal and external fraud detection tools
- Spotless reputation (background checks, police conduct record and bank reference is a must)
- Fluency in both written and spoken English
- Knowledge of a second language is an advantage (Swedish/French/German/Finnish etc)
