IT Delivery Manager

LISBOA, Portugal

**Job description**
- Requisition ID**266841**
- Date posted**07/24/2025**

**Join Us**

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

As an IT Delivery Manager, you’ll lead the end-to-end delivery of ERP transformation projects across Vodafone. Working across local markets, global functions, and System Integrators, you’ll bring structure, pace, and coordination to ensure successful delivery of complex, business-critical programmes.

This role sits at the heart of Vodafone’s ERP delivery model — anchoring cross-functional teams, aligning stakeholders, managing risks, and ensuring the right governance is followed from start to finish.

Success means delivering high-quality, scalable solutions that meet business needs, enable simplification, and embed best practices into every phase of delivery — from design to deployment and transition to support.

**What you’ll do**

You’ll be responsible for orchestrating all aspects of delivery activity, ensuring teams are aligned and plans are progressing to schedule. Key responsibilities include (but are not limited to):

- Own and manage the full delivery lifecycle of ERP project demands — from design sign-off through to go-live and handover to support;
- Represent the ERP Delivery team in engagements with Group Functions, Local Markets, and System Integrators;
- Drive simplification during analysis and design phases, working closely with Product Managers;
- Ensure all design documentation is completed, approved, and maintained in Solution Manager (SolMan);
- Coordinate infrastructure readiness and track delivery of technical activities;
- Lead testing across all phases — define scope, allocate business testers, monitor progress, and manage defect resolution;
- Engage with the business to assess any role impacts for each demand;
- Plan and oversee knowledge transfer from System Integrators to internal operations teams;
- Ensure deployment readiness and manage CAB (Change Advisory Board) approval processes;
- Support the transition to Business-as-Usual (BAU), enabling local IT teams to align with the ERP operating model;
- Govern delivery across System Integrators, internal teams, and Vodafone markets as part of the EVO (Enterprise Value Optimisation) programme.

**Who you are**
- BSc or MSc level degree in Software Engineering, Computer Science, Telecommunications or other relevant field for the role;
- Experience and expertise of ERP systems;
- Based on the area of involvement, S/4 Hana skills maybe requested on following modules: SAP S/4 Hana, FI, MM, P2P. These skills requirements are not mandatory but may allow a better understanding of the solution delivered;
- 2 to 5 years experience in delivering ERP projects / in international environment;
- Track record of successful service provider integration and delivery management in an international context serving multiple;
- Ability to work in European country;
- Ability to travel, based on the project demands content and dimension, some travels any be requested to Local Markets or to Vodafone Global services office in Newbury;
- Working experience within one of the major ERP / IT systems integrators.

**Leadership and teamwork**
- Confident in managing cross-functional teams across distributed, multicultural environments;
- Experienced in leading complex SAP-based deliveries, including integration across data, test, infra, and deployment.

**Knowledge and experience**
- Proven background in service provider and delivery management within global organisations;
- Comfortable working with structured governance, CAB processes, and post-go-live transition.

**Communication**
- Clear communicator with the ability to balance priorities and manage stakeholder expectations;
- Plan and lead structured meetings with clear agendas, actions, and follow-ups, ensuring consistent reporting on delivery progress to the IT Delivery and Release teams.

**Not a perfect fit?**

**What's in it for you**
- Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
- Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
- Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
- Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
- Learning - Access to Communities of Practice and a customizable digital training platfo