Rejected Booking Specialist

**About This Job**:
The Rejected Booking Specialist's primary responsibility is to increase the efficiency of the US cruise department by working on rejected US cruise bookings, making sure internal and external policies are followed. The purpose of this function is to minimize the number of rejected cruise bookings that might result in customer's dissatisfactions and company payouts. Working hours according to US working hours: 3.30pm (LIS) to 12am (LIS).

**Responsibilities**:

- Audit and control of rejected cruise bookings
- Making necessary changes such as name, sailing itinerary or travel dates.
- Payments with cruise lines and insurers
- Controlling payment discrepancies and amending them in a timely manner in accordance with cruise line invoices.
- Updating reservations on different platforms
- Working with bookings agents on final payment due dates, cc details and deposits.
- Working with cruise leadership on correct sign offs.
- Completes all other duties and tasks as assigned
- Identify and communicate trends along with possible solutions that will reduce rejected bookings to Cruise and RPC leadership
- Ability to prioritize work and proceed accordingly to achieve the department goals

**Requirements**:

- Minimum 1 year of work experience in Arrivia, within back-office area or cruise sales
- Fluent English
- Attention to detail
- Interpersonal skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Attentiveness and patience
- Time-management skills
- Ability to learn new software and functionalities of existing systems.
- Ability to deliver assigned tasks in timely manner
- Logical and proactive approach to problem solving
- Teamwork skills
- Working knowledge of OVC and Outlook
- Flexibility to work in the US hours

**Compensation & Perks**:

- Base salary + 2 extra months of salary + bonus
- Meal allowance (average of 150€/month)
- Performance bonus
- Private health insurance
- Employee Assistance Program
- Professional growth
- Awards and recognitions
- Multicultural international environment

**Remote Work Requirements**:

- Must be a currently supported version of **PC**, or Laptop (**NO** Chrome Book or Tablets permitted)
- **Windows 10** or **MAC High Sierra or Mojave**:

- CPU: 1.5 GHz or higher dual core processor
- RAM: 4 GB of RAM
- Hard Drive: At least 500gb with 250MB free space
- **Internet** with 30Mbps Upload and 30Mbps Download for VoIP (Ethernet connection is a must)
- **Headset** USB with Noise Canceling, similar to Plantronics C3220 or Jabra ENC010
- **USB Camera** or in-Built laptop camera

**Who We Are**:
Welcome to **_arrivia_**. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

**Our Core Values**:
Here at** **_arrivia_** we
- **Stay Curious** - Explore new challenges and make space to learn, grow and improve
- **Keep it Real** - Earn trust through open, honest and clear communication
- **Own it** - Seek ways to make an impact and take action.
- **Win Together** - Create a culture of connection and inclusion where everyone can be their best