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German Customer Support Assistants

2 semanas atrás

Lisboa, Portugal Beira Labor, SA Tempo inteiro

**Caracterização do cliente**:
Are you fluente in German and have advanced English? looking for a job in Lisbon?
Our cliente is an international company operating in the telco market, and is looking for CUSTOMER SUPPORT ASSISTANTS (M/F) to join and reinforce their team in Lisbon.

**Descrição de funções**:

- Ensure excellent customer service in the mentioned languages;
- Provide general information and advice on our products and services for existing customers and potential new customers;
- Processing the customers' requests and update in computer systems (examples: tariff or price plan changes, activation of options or services, change of address);
- Identification of potential weak points for continuous improvement of customer service.

**Requisitos**:

- Fluent in German (C1) and English;
- Experience in Customer Service, cross selling;
- Good computer skills;
- Interest in telecommunication products;
- Flexible working hours (Monday to Saturday) from 07:00 to 21:00.

**Oferta**:

- Opportunity to work at the office or hybrid model
- Opportunity to join an international and multicultural team.
- Attractive salary package.

**Tipo de oferta**: Período Integral

Salário: 1.250,00€ - 1.750,00€ por mês

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde
- Subsídio de transporte

Horário de trabalho:

- Turno de 8 horas

Tipos de pagamento complementares:

- Bónus de performance
- Bónus trimestral
- Décimo terceiro salário
- Subsídio de Natal

**Experiência**:

- Customer Care: 3 anos (preferencial)

Idioma:

- Alemão (obrigatório)
- Alemão Suíço (preferencial)
- Inglês (preferencial)