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Support Advisor for Airbnb Project

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**Location**
- Lisbon, Portugal**Language**
- French***

**Description**:
**Why joining us**

Do you want to live a rewarding career, on behalf of the world’s most exciting travel community? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company

**What you’ll be doing at Webhelp**

As a **French-Speaking Support Advisor for Airbnb Project**, **you will:

- Demonstrate ownership of user issues/concerns until resolution or escalation.
- Compose empathetic and customized messages when in contact with the users.
- Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy.
- Indexation & electronic archiving in our document management tool.
- Policy change requests, updating payment details.
- Investigate, identify, and escalate issues appropriately, by prioritizing urgent and sensitive matters.

**We’ll be a great match if you**:

- **Have a high level of French (written and oral) and fluent in English (C1)**:

- Have excellent communication skills coupled with empathy and team spirit.
- Previous experience in Customer Service (preferably on the Hospitality industry)
- For non-EU residents, it is mandatory to have a valid work permit

**What we offer you**:

- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- A Bring a Friend Program with attractive incentives
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- Workplace**:At the office in Lisbon, Portugal**

“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” - **Samantha Oliveira - Customer Advisor**

**Who we are**

**Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. **By choosing Webhelp**,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at **Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

**If this sounds like you, join us**

**Webhelp** is an equal-opportunity employer.