Service Desk Agent

Há 2 dias

Lisboa, Portugal HCL Technologies Portugal Tempo inteiro

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. 

Tasks
- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
- Coordinate regular calls with the client for refills and upgrades to product accessories.
- Process both client generated and internally generated service request tickets within specified delivery times.
- Administrative support to certify client details and alter any incorrect information within our stakeholders' client database.

**Requirements**:

- High School Diploma or Secondary School Completion Equivalent
- Minimum of a year experience in a Customer Support or client facing role, preferably in a multi-national environment.
- Close familiarity with Computers and Digital Network configurations, including advanced level working knowledge of the Microsoft Office Suite.
- Adaptable to working alongside the time zone and calendar of local stakeholders.
- Required Language Thresholds:
**Polish (C2**: Native-Level Fluency)

**English (B2**: Independent User Level)

**Benefits**:

- Competitive Salary
- Meal Allowance on Card
- Career Progression Opportunities
- Parenthood Program
- Well-rounded Health and Life Insurance Packages
- On-site gym: includes indoor pool access, fitness classes, and a football pitch
- Staff Canteen with varied food options and river-facing balcony seating

  • Finnish Service Desk Agent

    Há 3 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • Danish Service Desk Agent

    Há 3 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Polish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • French Service Desk Agent

    Há 3 dias

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities: Manage incoming client contacts and escalations...

  • German Service Desk Agent

    1 dia atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations...

  • Dutch Service Desk Agent

    1 dia atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Dutch Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with...

  • Finnish Service Desk Agent

    1 dia atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Finnish Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities : Manage incoming client contacts and escalations...

  • French Service Desk Agent

    1 dia atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our French Speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities: Manage incoming client contacts and escalations...

  • Dutch-speaking Service Desk Agent

    2 semanas atrás

    Lisboa, Portugal City Job Offers Tempo inteiro

    **Dutch-speaking Service Desk Agent** (Remote anywhere in Portugal) Are you a positive person who wants to help find solutions through innovative technology? If your language is Dutch and you dream of living in Portugal, this offer is for you! **Dutch-speaking Service Desk Agent** We are seeking Dutch speakers who want to help solve customer issues and...

  • Service Desk Agent

    Há 6 dias

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe. **Responsibilities** - Manage incoming client contacts...

  • Service Desk Agent German Speaker Hybrid

    Há 6 dias

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Desk Agent - German Speaker** We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and...