Operations Manager

We're looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Lisbon, Portugal.

You will work closely across the Iberia operational and functional teams including EMEA central operations teams, Marketing, Legal, Business Development, Policy & Comms teams as well as other HQ stakeholders across the business. You'll also have the opportunity to work on both strategy and execution - taking projects from idea through to implementation. With the pickup of air travel and more and more venues on our platform, we're looking for an all rounder with the ability to identify problems, plan, draft strategies and implement projects across the organization with passion, poise and hustle.

**Your daily adventures will include**:

- Responsible for the overall performance and execution of our Rides Business at Airports and Large Venues in Spain and Portugal
- Drive growth in our Topline and Bottom line, as well as improving Driver and Rider Experiences in Airport and Venues business
- Own the vision and planning for the Airport and Venue business, and proactively proposing initiatives to deliver targets
- Spearhead complex analysis based on quantitative and qualitative data sources in order to present fact-based recommendations
- Execute with and through others Become the single point of contact in the Operations team regarding the planning and execution of Tenders and venues
- Project Manage every project from Planning to Implementation, coordinating work streams across multiple stakeholders, from Business Development, Marketing, Local and Central Operations, Finance to Product / Engineering
- Be the single POC for external stakeholders regarding the execution, implementation and management of venues
- Innovate Drive Product innovation by identifying key needs, socializing and securing Roadmap presence with product stakeholders
- Continuously improve Drivers' and Riders' experience, exploring all our product suite and pushing the boundaries of our tech and physical world

**What we're looking for**:

- You have** **5+ years of proven experience in **business operations / strategy / analytics / consulting** or related areas is preferred
- You are an unparalleled **business judgement and critical thinking** skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them
- **You have the ability to prioritize**, work strategically and execute on daring objectives Strong project management skills - the ability to prioritize and successfully drive a project from beginning to end a relentless process optimizer, thriving to design and iterate operations and translate them into our tech and commercial agreements
- You have a **consistent track record of being a respected operational problem solver** cross-functional teamwork
- You have the ability to take initiative in a constantly-changing work environment and execute quickly resourceful
- You are a **strong leader and collaborator** with excellent negotiation and communication skills (both verbal and written) in **English and Portugal, knowledge in Spanish**
- You have the ability to translate quantitative findings into action plans **SQL knowledge preferred** (and if not, must possess an aptitude to learn quickly as this will quickly form part of your day-to-day)

**You will get extra credit for**:

- Experience in the sharing economy, transportation industry, tech, startups or a dynamic high-growth company
- Experience in product launches or running a business
- Beginner/intermediate SQL or equivalent

LI-Hybrid