Technical Support Specialist

Há 4 dias

Porto, Portugal PTC Group Tempo inteiro

**About the job Technical Support Specialist**:
**Technology**

**We’re on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it. We’re empowered to break traditions and disrupt, with the freedom and autonomy to make a real impact for our customers all over the world.**:
**WHAT YOU'LL DO**:

- Resolve IT incidents and requests following agreed procedures and SLAs;
- Provide direct support and troubleshooting help to end users through triaged service queues;
- Provide hardware _in country_ new starters, leavers and transfers, as needed by the Corporate IT Service Team Lead;
- Prepare Knowledge Base Articles to resolve and document hardware and software troubleshooting incidents and problems;
- Deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-required basis;
- Participate in required compliance activities, including data log collection, statistical analysis and proper reporting standards;
- Recycle hardware correctly;
- Help with Root Cause Analysis;
- Manage or partake in Corporate IT Projects and systems deployment.

**WHO YOU ARE**:

- Background in a technical 1st / 2nd / 3rd line IT Support role;
- Comfortable working and communicating as part of a global team;
- Able to read and analyse relevant technical information;
- Strong desktop / laptop / mobile device technical experience with most of PC and Mac devices and OS;
System Centre EndPoint Protection, InTune, JAMF, LanSweeper, Sophos;
- Familiar with Video Conferencing tools and solutions - Polycom platform preferred and preferred tools Zoom, Skype for Business/Teams;
- Instant Messaging - Slack preferred;
- Security systems and appliances;
- Cloud - MS Azure, AWS, GoogleCloud;
PoS / EPoS;
- Use Service Desk tools Jira preferred.

  • Technical Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Nox Medical Tempo inteiro

    Your RoleAs a Technical Support Specialist, you will:Provide technical support via phone and email to Nox Medical customers using our diagnostic hardware and software.Communicate clearly and effectively with customers to resolve technical issues and provide guidance.Investigate and document product performance, technical issues, and failure...

  • Technical Support Specialist

    Há 6 dias

    Porto, Portugal TOMIA Tempo inteiro

    **Technical Product Support Specialist** **Position Overview** The Technical Product Support Specialist position has responsibility for analysis and resolution of customer trouble tickets raised out of critical Telecom wholesale solution serving telecom service providers’ need around Billing, Routing and Trading across the globe. The PSA works to triage,...

  • Technical Support Specialist

    Há 7 dias

    Porto, Portugal LS Retail Tempo inteiro

    Can you see yourself working in an innovative software company where you can influence the future success and growth of the business? If so, LS Retail may have an exciting opportunity for you! We are seeking a **Technical Support Specialist **to provide excellent online technical assistance on the setup and functionality of LS Retail Solutions to LS Retail...

  • Technical Support Specialist

    Há 4 dias

    Maia, Porto, Portugal Domino Printing Sciences Tempo inteiro

    TECHNICAL SUPPORT SPECIALISTLocalização: Maia, PortugalTipo de Contrato: PermanenteData-Limite para Candidaturas: 31/12/2025É uma pessoa orientada para a resolução de problemas, com gosto por tecnologia e por apoiar clientes em ambientes industriais exigentes? Valoriza trabalhar de forma metódica, analisando causas de falhas e garantindo que cada...

  • Technical Support Specialist

    Há 2 dias

    Aeroporto Francisco Sá Carneiro Porto, Portugal Domino Printing Sciences Tempo inteiro

    TECHNICAL SUPPORT SPECIALIST Localização: Maia, Portugal Tipo de Contrato: Permanente Data-Limite para Candidaturas: 31/12/2025 É uma pessoa orientada para a resolução de problemas, com gosto por tecnologia e por apoiar clientes em ambientes industriais exigentes? Valoriza trabalhar de forma metódica, analisando causas de falhas e garantindo que cada...

  • Technical Support Specialist

    Há 3 dias

    Porto, Portugal Devexperts Tempo inteiro

    Company Description dxFeed provides financial market information and services to banks, brokers, investment firms, and other professional market participants. It is a subsidiary of Devexperts, a software development company that caters to stock exchanges, brokers, and investment firms. dxFeed works with some of the biggest exchanges globally, thus allowing...

  • Support Officer

    2 semanas atrás

    Porto, Portugal SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD. Tempo inteiro

    SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides customer support services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Due to our growth,...

  • Customer Support Specialist

    1 semana atrás

    Porto, Porto, Portugal Council of International Chambers of Commerce (CICC) Tempo inteiro

    Company DescriptionThe Council of International Chambers of Commerce (CICC) provides a platform for global communication, collaboration, and business opportunities among businesses and professionals. Leveraging its extensive international network, CICC fosters connections with governments, trade organizations, and corporations to support international...

  • Customer Support Specialist

    Há 4 dias

    Porto, Portugal LS Retail Tempo inteiro

    Are you passionate about providing exceptional technical support services? Do you have experience in Retail or ERP systems like Microsoft Dynamics Business Central? Join us at **LS Retail** as a **Customer**Support Specialist**, where you’ll play a key role in delivering exceptional online technical support to customers. The service is offered to our...

  • Customer, Order

    Há 3 dias

    Porto, Portugal Convergys Tempo inteiro

    Customer, Order & Technical Support Specialist (Italian / English- speaking) - Medical Equipment page is loaded## Customer, Order & Technical Support Specialist (Italian / English- speaking) - Medical Equipmentlocations: PRT Porto - Avenida Sidonio Pais Nº 93posted on: Posted Yesterdayjob requisition id: R1690027Job Title:Customer, Order & Technical...