Operations Programme Manager

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Supports and follows-up Global Design & Construction (GDC) projects working with program sponsors and key stakeholders to ensure on-time completion according to design and site Operations needs.
Provides guidance on ground-up construction, remodeling, renovation, infrastructure upgrades and replacements projects to meet or exceed company expectations.

Coordinates the necessary resources in Operations, use formal processes and tools to manage resources, risks, problems and changes.

Works closely with Data Center Operations and GDC teams to ensure risks are mitigated and design standards are applied.
Supports the implementation of processes and procedures during all phases of new built-in collaboration with GDC team, providing guidance to country operations, addressing needs and requests.
Be the voice of the country operations team in GDC, especially when there are expansion projects in a live environment.

**Responsibilities**

Program Management
- Supports Project Management in the broad roadmap of Construction/Expansion across the GEM South sub-region
- Works with numerous stakeholders, understands their needs and builds effective relationships
- Applies a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex business cases, plans and schedules
- Review of design packages and vendor selection
- Uses a variety of communications methods to deliver information relevant to the audience and projects needs
- Has an approach to risk management that spans projects level up to strategic risk management where required
- Solve disputes successfully and independently. Identify GAPs with respect to the design & scope during all phases and escalate it to internal and external stakeholders and address any deviations or issues found that may impact future operations
- Collaborates all internal and external project team members including internal Design, Procurement, Operations, and IT/Network support teams to resolve complex matters
- Collaborates with multiple external vendors per project comprising General Contractors, A&E design teams, commissioning agents, equipment suppliers, etc
- Collaborates with the Data Center Operations and GDC teams to raise the proper CRs in the correct timeline

Project Management Processes & Procedure
- Implements the Lessons Learned according to established procedures. Leverage the sub-regional view/portfolio to build consistency, anticipate some of the recurring issues
- Acts as an escalation point to local Project Manager involved in GDC projects
- Reviews standards, processes and procedures with the purpose of continuous improvement.
- Provides recommendations and improvements and ensures that project deliveries complies with the project design, and Country Operations requirements and needs. Communicates project deviations and proposed changes to the GDC team and Country Operations teams
- Ensure the Mobilization checklist and the Ops part of the Go-Live checklist are implemented properly and on time

BeTheLiaisonFor
- Fosters smooth information flows from any global project owner, not limited to the GDC team, to the GEM South Country Ops teams
- Feeds the GEM South Country Ops teams with ad hoc reporting for the project to be up to date, permanently and consistently reported back
- Is a natural go to person for anyone aiming at getting a given project overview (over the GEM South territory) at a glance, especially when expansion projects impact a live environment

**Qualifications**
- Proven year experience of Construction program / project management, ideally in the data center, alternatively in mission critical, IT, network sectors
- PM certification(s) is a plus
- Full mastery of standardized program / project management tools and templates
- Extensive knowledge of the processes, systems that underpin the Data Center business and more specifically the Equinix way to operate Design and Construction projects; and what are the main challenges and needs for Data Center Operations

Skills & Attributes
- Focus on results - establishing high standards for perfo