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Dutch-speaking Customer Advisor for Pvh

3 semanas atrás

Lisboa, Portugal City Job Offers Tempo inteiro

Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.

**The Company**:
Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.

**The Opportunity**:
Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.

**The Role**:
Your mission will be to provide telephone and written support to our Dutch-speaking customers, always ensuring a courteous and helpful attitude.

**You're the ideal fit if you**:

- Are proficient in Dutch and fluent in English (both written and spoken).
- Possess outstanding communication skills.
- Are keen to learn.
- **(Bonus) Have experience in a telephone customer service or call center environment.

**Your day-to-day tasks**:

- Address the questions and concerns of Dutch-speaking customers, providing the best possible solutions via phone.
- Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
- Engage in cross-selling and upselling of products after addressing customer queries.

**The keys to success**:

- Enthusiasm.
- Proactivity.
- Positive energy.
- Team-player spirit.
- Responsibility.

**Benefits**:

- Full-time position (8 hours/day) in a large company.
- Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
- Competitive salary plus bonus.
- Private health insurance.
- Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
- Free Portuguese language courses.
- Work in a welcoming office located in central Lisbon

PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you