Commercial Sales Representative

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

**About the Role**:
We are seeking an experienced Commercial Sales Representative to join our Commercial sales team. In this role, you will play a crucial part in driving business growth by closing qualified leads and managing existing accounts for expansion opportunities. This position requires a strategic approach to sales development and a proven track record of success in B2B sales.

**Key Responsibilities**:

- Nurture and close qualified inbound leads through various channels to close high-potential opportunities
- Manage and grow an existing book of business, identifying upsell and cross-sell opportunities
- Conduct strategic outbound prospecting campaigns to generate new business opportunities
- Collaborate closely with SDR team to ensure smooth lead handoffs and successful deal closures
- Maintain accurate records in CRM system and provide regular reporting on pipeline activities
- Research target accounts and develop personalized outreach strategies
- Participate in account mapping and territory planning initiatives

**Required Qualifications**:

- 2+ years of successful SDR/BDR experience, preferably in B2B software/technology sales
- Proven track record of consistently meeting or exceeding quota
- Strong understanding of sales methodologies and buyer journey frameworks
- Excellent verbal and written communication skills
- Proficiency with CRM systems (Salesforce preferred) and sales engagement platforms
- Bachelor's degree or equivalent work experience
- Demonstrated ability to manage multiple priorities and projects simultaneously

**Preferred Qualifications**:

- Experience in account management or customer success
- Knowledge of commercial business processes and decision-making
- Familiarity with sales intelligence tools and prospecting platforms
- Track record of successful collaboration with enterprise sales teams
- Experience in consultative selling approaches

**What You'll Need to Succeed**:

- Strong business acumen and ability to understand complex business challenges
- Excellence in discovery and qualification techniques
- Ability to build and maintain relationships with multiple stakeholders
- Strong time management and organizational skills
- Self-motivated with a results-driven mindset
- Adaptability and willingness to learn new technologies and processes

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office once a week, so you can thrive in your new role and fully embrace being a Dutonian

**Hesitant to apply?**

**Where we work**

**Location restrictions**:
**Australia**: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
**Canada**: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
**United States**: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

**How we work**

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

**What we offer**

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

**Your package may include**:

- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
- Eligibility may vary by role, region, and tenure

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create