Spa Manager

1 semana atrás

Lisboa, Portugal SOSotogrande Tempo inteiro

**Sou uma empresa**:SO/Sotogrande
A fantastic opportunity has arisen for an Spa Manager to be part of our luxury lifestyle resort in Southern Spain - Sotogrande, San Roque (Cádiz). What you will be doing? - Assumes the responsibilities of the Director of Spa in his/her absence. - Ensures that all employees have the appropriate supplies, equipment and uniforms. - Understands budgets, operating statements and supports the financial management of the department. - Manages supplies and equipment inventories within budget. - Maintains cleanliness of spa and related areas and equipment. -Understands the impact of department operations on the overall financial goals and objectives of the property and manages to meet or exceed budgeted goals. - Sets a positive example in customer relations. - Interacts with customers to obtain feedback on product quality and service levels. - Deals with customer problems and complaints. - Motivates employees to provide excellent customer service. - Emphasises customer satisfaction during all departmental meetings and focuses on continuous improvement. - Strives to improve service performance. - Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of SPA. - Drives the continuous training programme so that employees receive the right training to successfully perform their job.
**Requisitos** : - Training related to the position. - English and Spanish at advanced level (C1) - Minimum 2 years' experience in the position. - Office skills - Excellent writing, administration and customer service skills. - Experience in hotels and/or SPA in the luxury sector.

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