Hotel Infante Sagres | F&B Supervisor

1 semana atrás

Porto, Portugal Experimental Tempo inteiro

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As F&B Supervisor, by tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.Your day to day:PeopleIn the absence of a Manager, conducts shift briefings to ensure hotel activities:Cooperate in the development of departmental standards and procedures to promote salesmanship, quality of service and profit;Promote teamwork and quality service through daily communication and coordination with other department. Coordinate VIP deliveries with appropriate departments;Perform other duties as assigned.Guest ExperienceEnsure all complaints during shift are solved and logs all in log book for further follow up;Monitor standards of guest facilities and services;Assist when necessary with menu and wine list creation;Answer the telephone and take room service orders as per brand standards. Deliver orders as per standards;Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning, etc.;Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant for bar guests if applicable;Set-up meetings rooms for client meetings and events;Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable;Alert management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction;Welcome guests and respond to requests in a prompt and professional manner.Responsible BusinessSupervise the maintenance of service equipment;Maintain a clean, neat and well-organized work area;Check the working condition of equipment and machinery in accordance with specifications;Report to supervisor all unsafe or malfunctioning equipment, safety hazards or any other maintenance and repair needs;Ensure all the HACCP procedures are in place.FinancialDo and control product requisitions in order to have all the correct par stocks;Set up outlets including all supplies, linen and equipment. Perform pre and post shift side-work;Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during and at close of shift;Receive payments and process transactions according to established policies and procedures; give correct change; document voids on void balance sheet. Close checks to correct guest’s room account;Supervise cash handling and banking procedures;Establish and instruct staff in cash security procedures;Follow established script to encourage up-selling.

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    Porto, Portugal Experimental Tempo inteiro

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