Recovery Management Assistant
2 semanas atrás
O Banco Credibom S.A. é detido a 100% por um dos maiores grupos bancários europeus, o Grupo Crédit Agricole e está presente em Portugal desde 1995. Atua no crédito ao consumo e é líder no financiamento automóvel, disponibilizando aconselhamento personalizado a Clientes e Parceiros com soluções flexíveis.
Missão da Função
Gerir a carteira de contratos em incumprimento, de modo a regularizar as dívidas dos clientes nas diferentes fases de recuperação, desde o primeiro incumprimento até ao pré-contencioso, aplicando os procedimentos estipulados.
Principais Responsabilidades
- Contactar os clientes, com o objetivo de recuperar os valores em atraso, propondo o melhor acordo de pagamento, que garanta o cumprimento pelo cliente e os objetivos definidos pela Direção.
- Verificar a informação do cliente e atualizar, se necessário.
- Prestar informações sobre temas relacionados com os contratos em vigência ou já terminados.
- Registo dos contactos e detalhe em plataformas específicas, sempre no enquadramento dos procedimentos definidos, consoante o tipo de situação tratada com o cliente.
Perfil Pretendido
- Habilitações mínimas ao nível do 12.º Ano de Escolaridade;
- Forte capacidade para trabalhar em equipa e por objetivos;
- Dinamismo e boa capacidade de organização;
- Conhecimentos de produtos financeiros (Crédito, Revolving, ALD e Leasing), preferencialmente;
- Capacidade de persuasão, argumentação e negociação via telefone;
- Autonomia funcional;
- Bons conhecimentos de informática na ótica do utilizador.
Consulte a nossa política relativamente ao tratamento de dados pessoais e profissionais
aqui
.
No Banco Credibom somos inclusivos. Promovemos a igualdade e o respeito pela diversidade
em todas as áreas da empresa, incentivando a tolerância e o bem-estar de todos. Por essa razão, todos os candidatos que participam nos nossos processos de recrutamento são avaliados com base na sua experiência e competências, não sendo considerados critérios que possam criar qualquer tipo de discriminação, como género, idade, raça, religião, entre outros.
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