Delivery Operations Analyst

Job Description:
Company Description:

We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Why choose Merkle?
Innovation at Our Core:
As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise:
With over 16,000 employees across 30+ countries, and part of a 70,000 employees' network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture:
At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

Job Description:

As a Delivery Operations Analyst, you will be part of the team that sits at the core of this group and supports the building, automation, and continuous improvement of operational and workforce management reporting, tools, and processes.

Your role will be cross-functional and exposed to various areas of the business including the Client Organisation, Commercial Finance, and Top Management. You will work across business units, supporting company-wide recurring analytical exercises and you will collaborate with Delivery Operations leadership and partner functions, to enhance data accuracy, reporting maturity, and analytical capability across the organization.

You contribute to strategic and operational projects by owning a set of activities within workstreams. You develop Python automations for data extraction, transformation, and analysis, enabling faster and higher-quality decision support and you contribute to the data engineering components of AI RAG Application development projects.

Together, you are accountable for reaching the assigned KPI targets, as well as for the ways on how to reach them, providing operational support to improve, enhance, automate and streamline the core activities managed by the Team.

Key Responsibilities:
In your role, the main activities will include:

• Coordinate recurring analytical exercises such as the financial forecasting of business units
• Own and deliver on a small area of workstreams within strategic and operational projects
• Support budgeting and workforce planning processes
• Build and maintain reporting & forecasting models (excel)
• Build and maintain Power BI reports and supporting data structures
• Automate data extraction, processing, and analysis using Python
• Support data engineering work for AI RAG initiatives, including data preparation and pipeline reliability
• Monitor, validate, and report on system data quality and drive remediation of issues
• Support ad-hoc Chief Delivery Officer requests and cross-team projects

Qualifications:

• Degree in Computer Science, Information Technology, or Business Administration
• 2+ years of relevant work experience (IT, Administration, Finance, Accounting)
• Preferably some exposure to data analytics
• Comfortable using excel and building models that scale to Power BI Reports (knowledge of XLOOKUP, VLOOKUP, SUMIF, and similar)
• Knowledge in Python for data extraction, transformation, automation, and analysis is strongly preferred
• Experience working with BI Tools such as Power BI or willingness to learn
• Understanding of data pipelines, structured data handling, and data quality concepts
• Analytical ability with attention to accuracy and data integrity
• Strong task ownership and reliability in delivering defined workstreams
• Ability to interpret operational and financial metrics and build reporting around them
• Structured communication and documentation skills
• Comfortable coordinating cross-functional stakeholders and recurring planning cycles
• Ability to work independently, manage time, and adapt to evolving priorities
• Fluent in English
• Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.

Additional Information

Benefits and perks:
25 vacation days

Enjoy 2 additional volunteering days to support your passion project

Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being

Health insurance (also possible for family members)

Cutting Edge Technology & Latest IT tools

Software-house environment

Agile and Flexible working hours

Hybrid work system (remote friendly)

Digital nomad policy

Focus on career development

Full access to Dentsu Academy, our global online learning platform

Beers, foosball, and ping-pong #workhardplayhard

Free breakfast every second Tuesday of the month

Employee discounts

Team & Company events

Referral bonus program

• At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Location:
Lisbon

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent